We've streamlined our booking process to be straightforward, transparent, and meticulously tailored to your specific needs. Whether you require daily dog walks, pet sitting during your absence, overnight care, or specialized pet services, our primary aim is to ensure that both you and your beloved pets feel completely at ease, confident, and fully prepared before we begin our services.
Each new client enjoys a personalized onboarding experience, allowing us to get to know your cherished pets, understand their unique requirements in detail, and deliver the highest standard of professional care that they truly deserve.
STEP 1: BOOK YOUR NEW CLIENT CONSULTATION
Getting started is easy! Simply use our online Calendly scheduler to choose a convenient date and time for your New Client Consultation & Care Assessment. During the booking process, you’ll complete a few questions about your pets and securely pay the $25 consultation fee online through Calendly.
Please be sure to enter the address where pet care services will be provided in the “Location” field so we can verify your home is within our service area and arrive at the correct location for your consultation.
Your consultation fee is credited toward your first completed pet care service.
During your consultation, we will:
✔ Meet you and your pets
✔ Learn about your pets’ personalities, routines, and daily care
✔ Review feeding schedules, medications, and medical needs
✔ Discuss home access procedures and emergency information
✔ Answer your questions about our services and policies
✔ Recommend the services best suited for your pets
✔ Ensure we’re the perfect fit for your family’s pet care needs
➡️ ‼️ Book your New Client Consultation and pay by clicking here: Book your Consultation now!
STEP 2: COMPLETE YOUR CLIENT PROFILE
Following your consultation, we’ll invite you to complete your secure client profile through our client portal. This information helps our care team provide safe, consistent, and personalized care during every visit.
Your profile may include:
✔ Veterinary information
✔ Emergency contacts
✔ Home access instructions
✔ Feeding routines
✔ Medication instructions
✔ Behavioral notes
✔ Care preferences
STEP 3: RECEIVE YOUR PERSONALIZED CARE PLAN
Every pet is different, which is why we create customized recommendations based on your pet’s individual needs, lifestyle, and routine.
Together, we’ll determine the care schedule that best supports your pet’s health, safety, and happiness.
Recommendations may include:
✔ Visit frequency
✔ Exercise and enrichment needs
✔ Puppy or kitten care schedules
✔ Senior pet care recommendations
✔ Medication administration
✔ Overnight care options
✔ Specialized medical or behavioral care
STEP 4: CONFIRM YOUR RESERVATION
Once you’ve decided to move forward, we’ll prepare your reservation.
To secure your requested dates:
✔ A 50% non-refundable deposit is required at the time of booking.
✔ Reservations are not guaranteed until the deposit has been received.
✔ The remaining balance is due before the start of services.
✔ A confirmation will be sent once your reservation has been finalized.
Because availability is limited, we recommend booking as early as possible—especially during holidays and peak travel seasons.
STEP 5: ENJOY PEACE OF MIND
When your services begin, you can relax knowing your pets are receiving compassionate, professional care from experienced pet care professionals.
Every service includes:
✔ Detailed visit reports
✔ Photos and updates
✔ GPS-tracked dog walks (when applicable)
✔ Direct communication with your care team
✔ Personalized, one-on-one care
✔ Reliable, professional service tailored to your pets’ needs
Our mission is simple: to provide exceptional care for your pets while giving you complete peace of mind every time you’re away.
🐕 How long does the onboarding process take?
Most new clients can typically complete the onboarding process within a few days, depending on scheduling availability and how quickly the required information is submitted to us. This timeframe may vary slightly based on individual circumstances and responsiveness.
🐾 Is a new client consultation required?
Yes. We require a consultation for all new clients to ensure we can safely and appropriately care for your beloved pets in the best possible manner.
💚 Can I book services before completing registration?
No. New client registration and consultation are required before scheduling any of our services. We look forward to meeting your beloved pets and discussing your specific needs in detail to ensure we are the perfect fit for you and your furry friends! Our goal is to provide personalized care that meets the unique requirements of each pet and their owner.
💲 Why is there a $25 consultation fee?
The $25 fee helps cover our sitter’s time and travel for your in-home consultation. This fee is credited toward your first booking, so it goes right back to you once you become part of our PAWsome family.
🐾 What happens if my sitter has an emergency?
Your pets will never be left without care. Our Backup & Emergency Coverage Plan ensures seamless, uninterrupted service. In the rare event of an emergency, a trusted team member is always ready to step in. Each client is paired with two dedicated team members, not only guaranteeing consistent care but also fostering a bond between your pets and their caregivers.
- To ensure your pets stay safe and comfortable, avoid scheduling elective surgeries or non-urgent veterinary appointments (like vaccinations, spaying/neutering, or dental cleanings) within two weeks of your departure. Unexpected reactions could arise, and addressing them in your absence may not be possible, potentially putting your pet at risk.
- Before you leave, take a moment to review and update your pet care instructions and emergency contact details. Double-check phone numbers and consider designating a new emergency contact if needed.
- Please verify that the lockbox is in good working condition and contains a functional house key to ensure seamless access to your home.
- Inform your neighbors about our scheduled visits while you're away. Feel free to share our contact information with them should they have any questions or concerns about your pets or property.
- Maintain consistency in your pet's diet for at least two weeks leading up to your trip. Ensure there’s enough food to last for the duration of your time away. For perishable items, such as fresh lettuce or live crickets for reptiles, let us know in advance so we can help manage their supply accordingly.
- Sharing a trip itinerary is optional but appreciated. If you do, please include the names and contact details of your accommodations for quick reference in case of an emergency.
“A friendly call first, for care that’s never rehearsed.”
We’re excited to meet you and your pets!
Complete our New Client Registration Form to begin the onboarding process and become part of the PAWsome Companions family!
Click here to become a client and book your consultation!
