HOLIDAYS VS. PEAK TRAVEL PERIODS

WHAT’S THE DIFFERENCE?

A Holiday Surcharge Date is one of the three designated dates on which an additional holiday fee applies:

Thanksgiving Day • Christmas Day • New Year’s Day

A Peak Travel Period is a period when demand for professional pet care is significantly higher than normal.

Peak periods may include Thanksgiving travel week, the Christmas and New Year’s travel season, Spring Break, summer vacation periods, Easter weekend, Memorial Day weekend, Independence Day weekend, Labor Day weekend, school breaks, long weekends, and other unusually high-demand travel periods.

PEAK PERIOD DOES NOT AUTOMATICALLY MEAN HOLIDAY FEE

Peak-period designation primarily affects availability, advance-booking recommendations, scheduling capacity, and reservation requirements.

PAWsome Companions may identify additional peak periods when unusually high demand or limited staffing makes additional scheduling controls necessary.

BOOKING HOLIDAY & PEAK-PERIOD CARE

EARLY RESERVATIONS ARE STRONGLY ENCOURAGED

Holiday and peak-period reservations are accepted on a first-come, first-served basis.

Submitting a service request does not reserve dates or guarantee availability.

A reservation is considered confirmed only after your requested dates and services have been approved, all required client and pet information has been completed, any required consultation or care assessment has been completed, the applicable booking deposit has been received, and PAWsome Companions has issued confirmation of the reservation.

Until these requirements are completed, requested dates may remain available to other clients.

Thanksgiving, Christmas, New Year’s, summer travel periods, and other popular dates may reach capacity weeks or even months in advance.

Returning clients are encouraged to submit holiday requests as soon as their travel plans are known.

LIMITED HOLIDAY AVAILABILITY

QUALITY CARE COMES BEFORE OVERBOOKING

We intentionally limit the number of reservations our team accepts so every pet receives adequate time, attention, and dependable care.

During holiday and peak-demand periods, PAWsome Companions may limit the number of reservations accepted, close booking once capacity has been reached, restrict same-day or last-minute requests, limit certain service options, restrict optional arrival-time accommodations, adjust caregiver assignments when necessary, or decline requests that cannot be safely and reliably accommodated.

We will never intentionally overload our caregivers simply to accept additional reservations.

SAFE PETS. SUPPORTED CAREGIVERS. DEPENDABLE SERVICE.

That commitment guides every scheduling decision we make.

HOLIDAY SURCHARGES

Holiday surcharges apply to services scheduled on designated Holiday and Peak Days.

These fees help offset:

• Increased staffing costs
• Holiday availability requirements
• Additional scheduling coordination
• Increased administrative workload
• Higher operating costs during peak periods
• The limited availability we reserve for holiday clients

Holiday surcharges are not penalties.

Rather, they allow us to continue offering reliable, professional pet care during the most demanding times of the year while maintaining fair compensation for our team members.

Any applicable holiday fees will be disclosed before your reservation is confirmed.

BOOKING HOLIDAY & PEAK DAY SERVICES

Holiday reservations are accepted on a first-come, first-served basis.

Because holiday availability is extremely limited, we strongly encourage clients to submit requests as early as possible.

Many holiday periods, particularly summer vacations, Thanksgiving, Christmas, and New Year’s, begin filling months in advance.

Submitting a booking request does not guarantee availability. Reservations are only considered confirmed once:

• Availability has been approved
• The required deposit has been received
• Booking confirmation has been issued

Until all booking requirements have been completed, requested dates remain available to other clients.

DEPOSITS & FINAL PAYMENT

Holiday and peak-period reservations follow the deposit and payment requirements established in our Bookings & Payments Policy.

A reservation is not secured until the required booking deposit has been received.

Because a confirmed reservation removes availability from our schedule and may cause us to decline other families requesting the same dates, holiday deposits and cancellations are handled according to our established booking policies.

Our Bookings & Payments Policy contains complete information regarding booking deposits, payment deadlines, accepted payment methods, service credits, cancellation charges, late payments, and our No Cash Refunds Policy.

PLEASE REVIEW OUR BOOKING & PAYMENT POLICIES BEFORE CONFIRMING YOUR RESERVATION.

[Booking & Payments Policies]

HOLIDAY CANCELLATION POLICY

Holiday availability is limited, and canceled reservations can be particularly difficult to refill once other families have made alternate arrangements.

For this reason, advance notice requirements vary according to the type of reservation.

STANDARD HOLIDAY SERVICES

Cancellations must be received at least:

8+ DAYS BEFORE THE FIRST SCHEDULED SERVICE

Eligible amounts may be issued as a service credit according to our Bookings & Payments Policy.

Cancellations received fewer than 8 days before the first scheduled service may be subject to a 50% cancellation charge or forfeiture of the applicable booking deposit.

OVERNIGHT & EXTENDED CARE

Because substantial blocks of caregiver availability are reserved for these services, Overnight and Extended Care reservations require at least:

14+ DAYS BEFORE THE SCHEDULED START DATE

Cancellations made fewer than 14 days before the scheduled start date may be subject to a 50% cancellation charge.

The 14-day requirement continues to apply when Overnight or Extended Care occurs during a holiday or peak travel period.

WHEN MORE THAN ONE CANCELLATION RULE APPLIES

THE LONGER NOTICE REQUIREMENT CONTROLS

For example, a standard Thanksgiving Day Drop-In Visit is subject to the 8-day holiday cancellation requirement.

An Overnight Care reservation occurring over Thanksgiving is subject to the 14-day Overnight & Extended Care cancellation requirement.

This ensures that the cancellation requirement appropriate to the larger block of reserved caregiver time applies.

SAME-DAY, EN ROUTE & NO-SHOW CANCELLATIONS

Same-day cancellations, no-shows, cancellations made after a caregiver is already en route, cancellations when a caregiver arrives and the service is no longer needed, or cancellations after scheduled care has begun may be charged:

100% OF THE AFFECTED SCHEDULED SERVICE

Services that have already been completed are not eligible for refunds or service credits.

HOLIDAY ARRIVAL WINDOWS

FLEXIBILITY HELPS US PROVIDE DEPENDABLE CARE

Pet Sitting and Drop-In Visits continue to operate within our established arrival windows during holidays and peak periods.

Arrival windows allow our caregivers to safely accommodate holiday traffic, increased travel time, road closures, weather, emergencies, unexpected pet-care needs, and schedule changes elsewhere on the service route.

We will make every reasonable effort to arrive during your selected service window.

EXACT ARRIVAL TIMES ARE NOT GUARANTEED

Pets requiring medically necessary or otherwise time-sensitive care must have those requirements disclosed before booking.

We will determine whether the required schedule can safely and reliably be accommodated before confirming the reservation.

FIREWORKS & HOLIDAY PET SAFETY

THEIR SAFETY ALWAYS COMES FIRST 🎆🐾

Certain holidays create additional risks for pets because of fireworks, loud celebrations, increased neighborhood activity, parties, unfamiliar visitors, traffic, open doors and gates, and disruptions to normal household routines.

When conditions warrant, our caregivers may shorten an outdoor walk, modify the route, avoid crowded areas, use additional leash or handling precautions, provide indoor enrichment, limit unnecessary outdoor exposure, or keep pets safely indoors when escape or injury risks are elevated.

Pet safety always takes priority over completing an activity exactly as originally planned.

Whenever practical, meaningful service modifications will be explained in your visit update.

EXTREME WEATHER & AIR QUALITY

Holiday services remain subject to our normal environmental safety policies.

Outdoor activities may be shortened, modified, rerouted, or replaced with appropriate indoor alternatives because of excessive heat, unsafe pavement temperatures, severe cold, heavy rain, thunderstorms, lightning, high winds, wildfire conditions, smoke, poor air quality, flooding, or other hazardous environmental conditions.

Whenever possible, an outdoor activity that cannot safely be completed will be replaced with an appropriate alternative during the reserved service time.

SAFETY BEFORE SCHEDULE. ALWAYS.

TRAVEL DELAYS & EXTENDED CARE

WHEN YOUR TRIP HOME DOESN’T GO AS PLANNED ✈️

Holiday travel can be unpredictable.

Flights may be delayed or canceled, highways may close, weather may interfere with travel, and unexpected circumstances may prevent you from returning home on schedule.

If your return is delayed, contact PAWsome Companions as soon as possible.

We will make every reasonable effort to extend your pet’s care when caregiver availability permits. However, additional services cannot be guaranteed, particularly during a fully booked holiday period.

Any additional Drop-In Visits, Pet Sitting, Overnight Care, Transportation, Medication Care, or other requested services will be billed at the applicable current rate, including any applicable holiday surcharge when the additional service occurs on a designated holiday.

DO NOT ASSUME YOUR RESERVATION HAS AUTOMATICALLY BEEN EXTENDED.

Additional care is confirmed only after PAWsome Companions approves the request.

PLEASE LET US KNOW YOU’RE HOME 🏡

Clients traveling while their pets are under our care must notify PAWsome Companions once they have safely returned home and resumed responsibility for their pets.

This simple confirmation lets our team know that continued care is no longer required.

If we have not received confirmation and reasonably believe your pets may still require care, we may attempt to contact you, contact your designated emergency contact, and perform an additional welfare-check visit when appropriate.

Additional care performed for your pet’s safety may be billed at the applicable service rate.

HOME SAFE? SEND US A QUICK MESSAGE.

It gives everyone peace of mind—and lets us know your pets are safely back in your care.

LAST-MINUTE HOLIDAY REQUESTS

WE’LL ALWAYS TRY TO HELP WHEN WE CAN

We understand that unexpected situations happen.

However, same-day and last-minute holiday availability is not guaranteed.

A last-minute request can be accepted only when an appropriate caregiver is available, sufficient travel time exists, required pet-care information is available, safe access to the home has been established, and the service can be incorporated without compromising the care of another client’s pets.

During fully booked periods, we may simply be unable to accommodate additional requests.

We will never intentionally overbook our team at the expense of the pets already entrusted to our care.

WHY HOLIDAY CARE IS DIFFERENT

While many families are celebrating, traveling, or spending time with loved ones, our caregivers continue providing essential pet care throughout the community.

Holiday care may include meals and fresh water, potty breaks, walks and exercise, medication administration, companionship, enrichment and play, litter box care, home security checks, monitoring health and behavior, and overnight companionship.

Our holiday policies allow us to balance reliable client care, safe caregiver workloads, fair holiday compensation, realistic travel schedules, adequate time with every pet, and long-term service quality.

We appreciate our clients understanding that professional holiday pet care requires additional planning and commitment from the people caring for their animals.

OUR HOLIDAY CARE COMMITMENT

🗓️ THE SAME PAWSOME CARE—365 DAYS A YEAR

Whether it is an ordinary Tuesday or Christmas morning, your pets deserve dependable, compassionate, professional care.

🐾 RELIABLE SCHEDULING

Care you can confidently plan around.

💗 PERSONALIZED ATTENTION

Care based on your individual pet’s personality, routine, and needs.

🏡 PEACE OF MIND

Knowing your pets and home are being professionally cared for while you are away.

🤝 PROFESSIONAL ACCOUNTABILITY

Clear communication, established policies, and dependable service.

🐶 HAPPY, COMFORTABLE PETS

Because their well-being always comes first.

PLAN EARLY. TRAVEL WITH PEACE OF MIND.

Holiday pet-care availability can fill quickly.

If you know you will be traveling during Thanksgiving, Christmas, New Year’s, Spring Break, summer vacation, school breaks, or another popular travel period, we strongly recommend submitting your reservation request as early as possible.

Booking early gives us the best opportunity to accommodate your preferred services and allows your family—and ours—to plan with confidence.

READY TO RESERVE YOUR PET’S HOLIDAY CARE?

Book Early • Reserve Your Dates • Enjoy Your Trip

You enjoy the holiday. We’ll help make sure your pets do too. 🐾💗🎄🎁🪔