PAWsome Companions stands out because we are built on professionalism, reliability, and a genuine commitment to exceptional pet care—far beyond the basics of feeding, walking, or checking in. We combine industry-leading training, transparent communication, and a personalized approach to give every client complete confidence and peace of mind.

Our team is fully vetted, insured, bonded, and trained in pet CPR, first aid, behavior, safety protocols, and emergency response. We don’t send random contractors—you’ll meet and approve the sitters caring for your pets, and they follow detailed care plans tailored to your pet’s personality, routines, and needs.

We provide consistent communication, GPS-tracked walk reports, photos, updates, and true accountability. We maintain strict privacy and home-security standards to protect your property, and we treat your pets as if they were our own—with patience, compassion, and professional expertise.

Unlike hobby sitters, neighbors, or app-based gig platforms, PAWsome Companions operates as a structured, local, service-oriented business with clear policies, dependable scheduling, and a strong reputation built on trust. Our goal is to not only meet expectations, but exceed them—every visit, every walk, every time.

No. PAWsome Companions is a professional California pet care company—not a gig-based platform. Unlike on-demand apps that rely on independent contractors with limited oversight, PAWsome Companions employs trained staff, provides ongoing education, and operates under active bonding, general liability, and workers’ compensation insurance in accordance with California law. This structure allows us to maintain consistent care standards, accountability, and client protections that app-based services cannot offer. We are directly responsible for our team, your pet’s care, and any issues that may arise—so your pet is never treated as a side hustle or passed between strangers.

Getting started is simple and tailored to your needs. New clients can begin by filling out our new client form on our website or by calling our office during business hours (7:00 AM – 7:00 PM).
Once we receive your form, our office team will reach out to gather information about your pets, your home, and your care requirements.

We then guide you through the next steps, including setting up your secure client account with Walkies and coordinating care, ensuring a seamless and supported onboarding experience from the very first conversation.

PAWsome Companions is proud to be licensed, bonded, and fully insured for your peace of mind.

Our insurance is designed to help protect both our clients and our business in the unlikely event that something unexpected occurs while your pets are in our care. Coverage includes protection for many common risks associated with professional pet sitting and dog walking services, such as accidental property damage, certain pet-related incidents, and general liability, subject to the terms, conditions, and limitations of our insurance policy.

In addition to liability insurance, we are bonded, providing an extra layer of protection and accountability for our clients.

While we take every precaution to provide safe, compassionate, and professional care, accidents can happen. That’s why we maintain comprehensive business insurance and follow established safety protocols, detailed care procedures, and professional standards during every visit.

If you have questions about our insurance coverage or would like additional information, we’re happy to discuss our coverage and provide proof of insurance upon request.

Absolutely! We prioritize supporting and respecting your pets’ training methodologies and routines. To that end, we’ll adhere to all the training protocols you outline during our walks. For instance, if you want Buster to stop at the corner before crossing, we’ll do it. Similarly, if Mollie needs to sit before receiving a treat, we’ll ensure that happens. Additionally, if you prefer to avoid other dog-on-leash interactions, we’ll make sure to do so. We’re committed to customizing your dog care to meet their individual needs. You can share this information in a few ways: by updating your pet profile on the portal, sharing it with us during our initial meet & greet, or uploading training documentation to your account. Please note that our dog sitters employ positive reinforcement methods, such as using food, treats, distractions, and clicker training.

Yes, absolutely! You will never have someone in your home whom you haven't met beforehand. During the initial consultation, you'll meet with one of our trusted staff members who will take the time to discuss your pet's routine in detail, ensuring we fully understand their specific needs and daily care requirements.

We offer a complimentary initial phone consultation to get to know each other. If you decide to move forward, we’ll schedule an in-person client consultation for $25. This fee covers administrative costs, staff time, and travel—and the best part? It’s fully credited toward any future service you book with us, essentially making it a full refund. If meeting additional team members is important to you, we can arrange 30-minute introductory sessions at $15 per session. Assignments are scheduled based on staff availability, allowing multiple team members to share in the care of your pets. This collaborative approach ensures heightened attention to detail, benefiting both your pets and your home.

Yes, we carry 'employee dishonesty coverage,' which is synonymous with being bonded. We are completely bonded to give our clients peace of mind as we aim to be a trustworthy pet care provider. It's crucial to understand that insurance and liability coverage are the main ways to guarantee the safety and security of your pets and property.

Bonding specifically pertains to instances of theft from a client's residence and depends on the thief being found guilty, a process that can be lengthy and not a foolproof method of protecting your pets or belongings. To ensure the safety of your pets, we implement thorough procedures like comprehensive screening and background checks for all our pet sitters. It's important to note that bonding is usually unnecessary for smaller pet care businesses, like LLCs or DBAs, with less than 5 employees. At present, our team consists of 3 employees.

We strive to arrive within your preferred time window for every visit, but exact, to-the-minute arrival times cannot be guaranteed—and this is to ensure the safety, well-being, and individualized care of all pets in our schedule. Instead, PAWsome Companions uses time windows that allow flexibility without compromising the quality or attention your pet receives. There are several important reasons why guaranteed arrival times are not always possible:

• Unpredictable travel conditions

Traffic, construction, weather delays, and route changes can affect travel time between homes. Flexibility keeps visits safe and prevents rushed care.

• Pets’ needs can vary day to day

Some pets need extra time—whether for medications, assisting anxious animals, cleaning unexpected messes, or supporting seniors. We refuse to cut care short just to stay on an exact clock.

• Home privacy and security

Arriving at the exact same time every day can create predictable patterns that may compromise home security. Time windows help protect your household.

• Emergencies happen

If a sitter encounters a sick or distressed pet, they will remain with that animal until it is safe—just as we would for your pet.

Exceptions for pets with medical needs: 

Pets with time-sensitive medical conditions—such as insulin-dependent diabetics, pets requiring scheduled medication, post-surgery cases, or animals with strict routines—receive priority scheduling. For these pets, we do our absolute best to provide tighter arrival windows or more precise timing when medically necessary. Your pet’s safety always comes first, and we make every effort to accommodate critical timing needs when health is involved.

While exact arrival times cannot be guaranteed for all services, you can trust that we follow your requested time window closely, communicate transparently, and always prioritize safety, consistency, and high-quality care for every pet in our care.For these reasons, visits are scheduled within a reasonable time window, such as morning, mid-day, afternoon, or evening. This ensures every pet receives consistent, high-quality care without compromising attention, safety, or compassion.

Rest assured:

We prioritize your pet’s needs, stick closely to the agreed-upon window, and always communicate transparently if we are running behind. Our goal is dependable, thoughtful care—not rushed or robotic check-ins.

Yes, our goal is to book (1) primary sitter and (1) backup sitter in the event of an emergency or unforeseen event. We understand that circumstances may require substitute sitters, and to ensure uninterrupted and seamless service, we always have a backup sitter on standby.

However, we believe in the importance of providing (1) consistent pet sitter throughout your pet's service, particularly for overnight visits, walks and drop-in visits. This allows your pets to establish a rapport and bond with our sitter, which may be disrupted by rotating different people multiple times throughout your service, and essentially exposing them to a stranger each time. Moreover, introducing your pets to unfamiliar people can cause unwarranted anxiety, creating an uncomfortable and potentially hazardous situation for both your pets and the sitter. Therefore, we guarantee that once a sitter is assigned to a clients pet, they will remain with them until the end of the stay. Please rest assured that your pet's comfort and safety are our top priority, along with your peace of mind.

We understand that plans can change, and we do our best to be as fair and flexible as possible while also respecting the time we’ve reserved for your pets.

Our cancellation policy is as follows:

• Standard Services: Cancellations must be made at least 5 days before your scheduled services.
• Overnight Pet Sitting: Cancellations must be made at least 14 days before the start of your reservation.
• Holiday Bookings: Cancellations must be made at least 8 days before your scheduled holiday services.

Cancellations made after these timeframes may be subject to a 50% cancellation fee, as we’ve likely reserved staff and declined other booking requests for your dates.

Same-day cancellations or no-shows are charged 100% of the scheduled services.

Deposits are applied toward your reservation and are generally non-refundable. However, when cancellations are made within our required notice period, your deposit may be issued as a service credit that can be used toward a future booking in accordance with our policies.

These guidelines help us provide dependable scheduling for all of our clients while supporting our professional pet care team. If an unexpected emergency arises, please contact us as soon as possible—we’re always happy to discuss your situation and do our best to help.

The safety and security of your home are extremely important to us. We take every precaution to ensure your home access information is handled with the highest level of care and confidentiality.

For the safety of our clients and team members, we strongly prefer one of the following secure entry methods:

• A lockbox installed at your home
• A personal access code created specifically for PAWsome Companions on your electronic keypad or smart lock

These options provide the safest, most reliable, and most convenient way for our team to access your home while eliminating the need to exchange or store physical keys.

If neither option is available, we may accept a physical house key on a case-by-case basis. Any keys entrusted to us are kept secure, never labeled with your name or address, and are only accessible to authorized PAWsome Companions team members assigned to your pet’s care.

For recurring clients, we are happy to securely retain your preferred access method for future visits. If a special trip is required solely to pick up or return a physical key outside of a scheduled service, a Key Retrieval/Return Fee may apply.

Our goal is to provide secure, convenient, and worry-free access while protecting your home, your pets, and your peace of mind.

Please see our 'prices' page for the cost on our most popular pet sitting and dog walking services.

If a price is not listed for a service you are interested in, please inform us and we will happily provide you with a price for that service or a detailed estimate free of charge. 

Absolutely! We’re here to make sure your furry friends are well taken care of, whether you need all-day sitting or overnight services right in your home. We also offer a special live-in daytime care option, where we stay with your pet throughout the day, ensuring they get all the attention and supervision they need in the comfort of their own surroundings.

We understand that many pet care businesses may not provide round-the-clock care, as their sitters often have other pets to tend to or prefer the convenience of their own homes. However, we’re dedicated to offering overnight services, which means we’re there with your pets day and night, showering them with love and care for a full 24 hours.

To make things easier, we offer two pricing options for our 24-hour service. One option allows our sitters to care for other clients for up to four hours while still checking in on your pet. The other option is all about providing your pet with uninterrupted companionship and continuous care, where our sitters stay with them for the entire 24 hours without leaving your home. 

Absolutely not! We do not discriminate against any breed. We believe all our clients’ pets are self-expressed individuals and we welcome any and all breeds!

It's essential for us to emphasize that our approach is rooted in inclusivity and respect for the diversity of all pets. We firmly uphold the belief that every furry companion, regardless of its breed, is a unique individual with its own characteristics and charms. Our commitment to providing a welcoming and open environment for all breeds stems from our dedication to embracing the wonderful array of pet personalities that enrich our lives. This philosophy underscores our unwavering support for the acceptance and celebration of all breeds, and mirrors our deep commitment to creating a warm and nurturing space for all pets and their dedicated owners.

Yes, you must approve and electronically sign our online pet sitting agreement before a meet & greet is scheduled and before services start.

After you log into your Walkies account for the first time, you will need to read over and approve/sign our pet sitting agreement to fully activate your personal account. Please read over the entire agreement as it has very important information as to how we run our professional pet sitting business.

You can always view your signed pet sitting agreement in your Walkies journal. You can even view the date and time you originally signed it. If you have trouble please let us know and we will be more than happy to show you or send you a copy.

Yes, an introductory meet-and-greet is mandatory for all new clients to receive services for their pets. This $25.00 meeting takes place at the client’s residence and is scheduled at a convenient time for both the sitter and the client. During this meeting, the client and their pet will meet the sitter on the pet’s turf, allowing the sitter to assess the pet’s temperament and determine if it may be territorial or pose a threat. The sitter will also provide information on the services offered, fees, discounts, policies, and references. This information will be left with the client for future reference. If the client agrees to work with PAWsome Companions, your $25.00 meet and greet fee will be applied to any service you book and both the client and the provider (us) must sign a pet care agreement, a veterinary agreement, and, if an exception is made, a key agreement. We kindly request that a spare house key be made available for the sitter to keep. The key will be stored in a lockbox in the PAWsome Companions office and will only be taken out when needed.

During your client consultation, your pet’s routine and health will be discussed, including diet, restrictions (if any), allergies, medications, supplements, regular walking routes, and the location of leashes, toys, food, bowls, and other essentials. A 50% payment deposit is required 72 hours before your services commence to secure your booking in advance.

Clients are advised to schedule pet care appointments at least one week in advance, and for holiday bookings, it is recommended to schedule two months ahead. We pride ourselves on being flexible and accepting last-minute requests while being understanding of any last-minute plans that may arise. However, during peak holiday times, it may be challenging to accommodate everyone. We kindly ask for your cooperation in booking early.

To ensure the peace of mind of our clients, we have a policy of making a confirmation call before their trip. This call serves as a double-check on the booking dates. Should any discrepancies arise, please inform us promptly to avoid any disruptions to your pet’s care routine. Upon your return home, we kindly request that you “check in” with us. A brief phone call, text message to your sitter, or message on our app will suffice to inform them that your pets are back in your care. This way, we can ensure your safe return and minimize unnecessary visits for pet care. If we fail to receive your confirmation of returning home, we will proceed with services to ensure your pets are properly cared for and bill you accordingly for any extra visits completed.

Please see our Testimonials page and our Google page for reviews. We will happily provide personal references from prospective clients upon request.

Yes, we do! Our app, Walkies, allows clients to manage their accounts conveniently from their smartphones. If you are a client of PAWsome Companions and have not yet downloaded our app and connected to your Walkies journal, you can do so here for iPhone & iPad users.

We are completely dedicated to ensuring the well-being of your cherished pets. With great enthusiasm, we introduce our exceptional pet care app, Walkies! Picture being able to witness all the visits with your furry friends in real time, accompanied by delightful pictures, captivating mini videos, and detailed notes. You'll receive a comprehensive account of the top-notch services we provided to your pet during our visit; our walks are meticulously tracked using live GPS technology. Furthermore, you can directly message us, and we'll promptly provide you with the visit update report card, delivering the reassurance and peace of mind you deserve. During each visit, we send three or more pictures and two videos, but if you desire even more frequent updates, please don't hesitate to inform us. We firmly believe that open communication is essential, and we are committed to keeping you fully informed every step of the way. By receiving our picture message updates, you can rest assured that your pets are well cared for, and you'll always be in the loop about your sitter's timely completion of visits. Let's not overlook the fact that our cutting-edge pet care platform grants you real-time access to all the vital information you need. Lastly, should you have any questions or concerns, remember that we offer unlimited phone support while your pets are in our care. Feel free to reach out to us at any time – your peace of mind is our top priority!

We always keep a few open slots in our schedule in the situation that your trip runs long or you would just like to add an extra day to your vacation. We understand that life isn’t always predictable. Flights get delayed, trains get missed, and drives take longer than we initially planned. If you are unable to get back home in time to give your pet the care it needs, just let us know. We’ll make sure your pet is safe, happy, and healthy whenever you’re able to make it back. There are no last-minute late or booking fees if you extend your trip.

We believe in transparent, straightforward pricing with no hidden surprises.

Travel Fees:
We do not charge travel fees for clients located within our standard service area. Our rates already include travel to and from your home, so you won’t see additional mileage or fuel charges.

Holiday Fees:
Unlike many pet care companies, we only charge a holiday fee on three major holidays:

• Thanksgiving Day
• Christmas Day
• New Year’s Day

This allows us to fairly compensate our professional pet care team for working on these highly requested holidays while keeping our pricing affordable throughout the rest of the year.

We do not charge extra for weekends, last-minute bookings, or most other holidays. Our goal is to provide dependable, professional pet care with honest pricing you can count on.

There are no refunds if you return home early from a trip and are receiving drop-in visits or overnight pet sitting services. However, if you have extenuating circumstances we are happy to discuss it.

A 50% booking deposit is required to reserve your requested dates and ensure we can dedicate our time and availability to your pets.

When you book with PAWsome Companions, we immediately begin planning your care by reserving time on our schedule, coordinating staff, and often turning away other booking requests for those same dates. Because our appointment availability is limited, a deposit allows us to confidently hold your reservation.

Your deposit is not an additional fee—it is applied directly toward the total cost of your services.

Requiring a deposit also helps us:

• Secure your reservation and guarantee your spot on our schedule.
• Plan staffing and scheduling efficiently.
• Reduce last-minute cancellations that prevent us from serving other clients.
• Continue providing reliable, professional care to every family we serve.

We appreciate your understanding and support of our small business. Our deposit policy helps us maintain the dependable, high-quality service our clients have come to expect while ensuring your pets receive the dedicated care they deserve.

Always!

We understand life happens. Flights get delayed, work meetings run long, family issues occur, kids have problems, plans change, etc. Many things can cause your pets to be in need unexpectedly. We will always make every effort to accommodate your emergency pet care needs. Last minute scheduling may not be available at the exact time your pet needs services, we will be there as soon as we can and are happy to clean up any messes that may have occurred as a result of their wait.

As professional sitters, our primary objective is to alleviate the guilt experienced by pet owners, particularly those juggling work and home responsibilities, and provide them with a sense of tranquility. When you entrust your pets to our care, they can remain in the comfort of their own home, surrounded by familiar items such as their bed, toys, scents, and sounds. This environment allows them to maintain their regular diet and exercise routine. Furthermore, they will receive personalized attention and care that is specifically tailored to their individual needs.

Yes, we are certified and affiliated with the following pet care organizations:

• Pet Sitters International (PSI)
• Association of Pet Professionals (AoPP)
• Professional United Pet Sitters (PUPS)
• Pet Professional Guild (PPG)
• Pet Care Insurance (PCI)
• National Association of Professional Pet Sitters (NAPPS)
• PetTech
• Fear Free
• ProPet Hero

Definitely, all members of our team hold certifications in Pet First Aid and CPCR from reputable organizations like the Red Cross, ProPet Hero, and PetTech. Moreover, we are also certified in various aspects of pet health and behavior. This guarantees that our team is fully prepared to manage any emergencies or health concerns that your beloved pets may experience. We place utmost importance on the safety and health of all animals under our care, and our certifications underscore our dedication to enhancing our expertise and delivering quality pet care.

Our extensive experience in animal care, both professionally and personally, covers a wide range of services. Professionally, we have a decade of expertise backed by a Bachelor's degree in Healthcare/Business Management. Additionally, we dedicate our time as volunteers at local shelters, providing individual care, training, and facilitating adoptions for dogs with various behavioral challenges. On a personal level, we have owned, nurtured, and looked after pets for 25 years, ensuring they receive love and excellent care.

Our passion for animals motivates us to continuously improve our skills and knowledge in animal care. We keep abreast of the latest techniques and best practices to cater to the well-being of every furry friend we encounter. Our commitment goes beyond meeting the physical needs of animals; we also prioritize their emotional and mental comfort. We believe in creating a safe, loving, and understanding environment for every animal. With years of experience, we have gained a profound understanding of different animal behaviors and personalities, enabling us to personalize our care for each unique individual. Whether it's providing a long walk for a high-energy pup or offering gentle reassurance to a shy cat, we approach every interaction with patience, empathy, and a genuine love for all animals, big and small. Our ultimate goal is to create a harmonious and loving environment where animals can thrive and feel like an essential part of our extended family.

We understand that inviting someone into your home and trusting them with your beloved pets is a big decision. That’s why earning your trust is one of our highest priorities.

Every member of the PAWsome Companions team is carefully selected, thoroughly vetted, and trained to provide the highest level of professional pet care. Our team is committed to treating your pets and your home with the same love, respect, and attention they would give their own.

For your peace of mind, we are:

• Licensed, Bonded & Fully Insured
• Fear Free Certified Professional Pet Care Providers
• Experienced with puppies, senior pets, and pets with medical or special needs
• Trained in safe handling, medication administration, and pet behavior
• Reliable, compassionate professionals who genuinely love animals

During every visit, you’ll receive detailed visit reports, photos, and updates so you always know how your pets are doing. For dog walks, you’ll also receive GPS-tracked walk reports, giving you added confidence that your pet received the exercise and care they deserve.

Our reputation has been built on professionalism, reliability, and exceptional care since 2017. We are proud to have earned the trust of hundreds of local pet families who continue to choose us year after year.

When you hire PAWsome Companions, you’re not just hiring a pet sitter—you’re partnering with experienced professionals who are dedicated to providing safe, dependable, and loving care every time.

At PAWsome Companions, we believe in treating your pets with kindness and respect. We only use positive reinforcement to care for them, and we promise never to do things like hitting, yelling, leash yanking, or using shock collars. If your pet has any challenges—like potty training troubles or trying to run off—we’ll let you know right away, and we’ll work with you to find a solution that fits our gentle approach. We’ll always keep you in the loop about any behavior issues and how we’re handling them, using only positive, humane methods. Physical punishment is NEVER an option. Any training plans we suggest will always include your input and approval because we’re in this together.

We also respect your preferred training styles, as long as they match our values of kindness, patience, and the ‘fear-free’ philosophy. You can trust that we’ll never use harsh methods or anything that could make your pet uncomfortable. Our goal is to create a positive and stress-free environment where your pet can feel safe and happy. If any issues come up, we’ll talk them through with you to find the best path forward—always with your pet’s well-being in mind.

Want to learn more about our Fear Free practices? Click here.

Whenever feasible, we strive to prevent our clients' dogs from interacting with other dogs. In the event of a dog altercation, our foremost priority is to safely intervene and separate the animals. Intervening directly in a dog fight is discouraged due to the risk of injury. Therefore, we utilize objects to create distance between the dogs or divert the attention of the aggressor in situations where one dog is predominantly involved. The process of diffusing a dog fight warrants a detailed discussion in its own right. Fortunately, conflicts between dogs are rare occurrences for us. Typically, following the initial steps helps us circumvent any issues. Should a problem arise, we are well-prepared and equipped to handle it effectively. Each walker is equipped and wears a belt which contains items necessary for the dog walk such as poop bags, a training clicker, a portable water bowl, a whistle, and a citronella spray that is used to deter an aggressive dog or break up a potential dog fight. 

This is dependent upon the type and severity of the emergency. If an emergency occurs after normal or even extended veterinary hours, we will take your pet to the nearest 24-hour emergency vet. All emergency VCA facilities allow the immediate transport of your pet to their facility with no appointment needed.

Certainly. We are able to give oral, topical, ophthalmic, otic, injectable medications (such as insulin for diabetics), and also subcutaneous fluids. There is no additional fee for dispensing your pet's medication; it is covered in the consultation fee. Nonetheless, it is important to bear in mind that there is a time constraint of 10-minutes (additional to your scheduled visit) for the dedication required in administering your pet's medication if they happen to resist or be uncooperative.

Yes! We absolutely LOVE walking dogs! It’s a great workout for both of us. However, please note that we won’t walk dogs when the temperature is below 55 degrees or exceeds 88 degrees. Many local vets recommend walking your dog in the early morning before the sidewalks have had time to warm up, or in the evenings, at dusk, when the sun has set and it’s starting to cool down. And we start our dog walks as early as 5am!

We have a team that includes part-time staff and backup sitters. Nevertheless, it's essential to mention that we only rely on backup sitters in case of emergencies. We aim to assign one sitter to your pets to foster and strengthen the bond between them.

Our team is dedicated to providing the best care possible for your beloved pets. Each member, whether part-time or a backup sitter, is trained and passionate about nurturing a positive relationship with your furry friends. We understand the importance of consistency and strive to ensure that your pets have a familiar face looking after them whenever you need our services. By assigning one sitter to your pets whenever possible, we aim to create a sense of trust and comfort between your pets and our team. This approach allows us to not only meet their basic needs but also to build a strong bond based on familiarity and routine. Your pets' happiness and well-being are our top priority, and we are committed to providing them with the love and attention they deserve.

All the services provided during pet sitting visits include numerous home and pet care tasks designed to ensure the well-being and comfort of your beloved furry babies upon your arrival home. Our goal is for our clients to come home and have to do as little as possible, all free of charge.

These tasks include feeding, refreshing water, disposing of trash, cleaning up any pet messes, engaging in playtime, brushing their fur, administering medications as needed, providing cuddles, offering enrichment activities, taking them for walks, picking up pet waste, scooping kitty litter, litter box maintenance, tending to your indoor and outdoor plants, collecting mail, newspapers, and packages, taking out trash bins on designated days, and scrubbing pet food dishes, among other tasks that may be requested.

At PAWsome Companions, we prioritize the privacy and security of our clients and sitters. We want to assure you that any personal information you share with us, such as mailing addresses, phone numbers, and email addresses, will be treated with the utmost confidentiality. Rest assured that this information will only be used for the sole purpose of ensuring the proper care of your beloved pets and homes while you are away. Your trust is important to us, and we are committed to upholding the highest standards of privacy protection in all our interactions.