Thank you for trusting us with the care of your beloved pets. At Pawsome Companions, we believe pets are family and deserve the very best care, attention, and respect. We know how much love and joy they bring into your life, and it’s our mission to ensure they feel just as loved and secure while in our care. Our promise goes beyond the basics of feeding, walking, or sitting—we are here to protect their health, ensure their safety, and bring comfort and happiness into their day. Whether it’s through a playful walk, a gentle cuddle, or simply being a steady presence while you’re away, our team treats every pet as if they were our own. Just as importantly, we want you to feel complete peace of mind, knowing that your companions are in capable and caring hands. The policies outlined below are simply an extension of that promise. They’re not meant to feel formal or distant, but instead to give you clarity and confidence in how we care for your pets. They reflect our values of professionalism, integrity, and compassion, while helping ensure every family we serve experiences fairness, consistency, and open communication. Most of all, these guidelines are here to reassure you that your pets’ well-being and your trust will always come first.

We also recognize that inviting someone into your home and entrusting them with your companions is a deeply personal decision. It’s a responsibility we hold with the utmost respect. Our policies are designed to honor that trust, foster transparency, and make sure you always know what to expect when working with us. Above all, we want every experience with Pawsome Companions to feel seamless, supportive, and worry-free. We are committed to being a reliable resource, a loving caregiver, and a trustworthy partner in your pet’s life. By following our policies, we ensure consistent, dependable service while keeping your pets safe, happy, and cared for just the way they deserve. We’re grateful to be welcomed into your family’s circle of care and honored to be part of your pet’s journey.

At PAWsome Companions, our goal is to provide safe, reliable, compassionate, and professional pet care for every client and pet we serve. These policies help us maintain clear expectations, protect your pets, support our team, and ensure a smooth service experience. By booking services with PAWsome Companions, clients agree to the policies outlined below.

Policies & Service Terms

Office Hours & Communication

Our office hours are 7:00 AM to 7:00 PM, seven days a week.

For non-emergency matters, we strive to respond to messages, emails, and inquiries within one business day. During active service periods, clients may contact us regarding time-sensitive pet care needs.

Emergency veterinary situations should be directed to your veterinarian or emergency veterinary hospital immediately.

Scheduling & Reservations

Reservations are accepted based on availability and are not guaranteed until confirmed by PAWsome Companions.

New clients are required to complete a consultation and provide all necessary pet, household, and emergency contact information prior to the start of services.

Recurring services, holiday reservations, and overnight care should be requested as far in advance as possible to ensure availability.

Arrival Windows

To allow flexibility for traffic, weather, emergencies, and other client needs, services are scheduled within arrival windows rather than at exact times.

While we make every effort to accommodate preferred times, exact arrival times cannot be guaranteed unless specifically agreed upon in writing.

Please visit our drop-in visit page to see exact arrival windows.

Payments, Deposits & Cancellations

A 50% non-refundable booking deposit is required to reserve all services. Reservations are not confirmed until the deposit has been received.

The remaining balance is due no later than 72 hours before the first scheduled service.

Invoices not paid by the due date may be subject to cancellation or late fees.

Cancellation Policy

Standard Services

  • Cancellations made 5 or more days before the first scheduled service may receive a credit toward future services.
  • Cancellations made fewer than 5 days before service will forfeit the deposit.

Holiday Services

  • Cancellations must be made at least 8 days before the first scheduled service to receive a credit toward future services.
  • Cancellations made fewer than 8 days before service will forfeit the deposit.

Overnight & Extended Care Services

  • Cancellations must be made at least 14 days before the first scheduled service to receive a credit toward future services.
  • Cancellations made fewer than 14 days before service will forfeit the deposit.

No refunds or credits are provided for early returns home, shortened trips, unused visits, or services declined after booking.

Home Access & Lockbox Policy

Clients are responsible for providing safe and reliable access to their home.

PAWsome Companions strongly recommends the use of a lockbox containing a backup key.

Clients are responsible for ensuring all keys, codes, alarms, and entry instructions are accurate and functional prior to service.

If access cannot be gained upon arrival, the scheduled service will be billed in full.

Additional trips required due to access issues may incur additional fees.

Client Return Home Notification Policy

Clients must notify PAWsome Companions immediately upon returning home.

If notification is not received and scheduled services have ended, we may attempt contact and perform a welfare check visit if deemed necessary for the pet’s safety.

Any additional visits will be billed at the standard service rate plus applicable travel fees.

Disclosure of All Pets Policy

All pets residing in or regularly visiting the household must be disclosed before services begin.

Failure to disclose pets may result in additional fees, service modifications, or immediate termination of services.

Our “No Pet Left Behind” policy ensures every pet in the household receives appropriate care and consideration.

Pet Health & Medical Care Policy

All pets must be healthy, free from contagious illnesses, and current on legally required vaccinations.

Dogs participating in walks, outings, daycare, hikes, or transportation services must be current on:

  • Rabies
  • DHPP
  • Canine Influenza

Cats should be current on:

  • Rabies
  • FVRCP

Pets should be maintained on veterinarian-approved flea and tick prevention.

Clients must disclose:

  • Medical conditions
  • Behavioral concerns
  • Medications
  • Allergies
  • Recent surgeries
  • Known contagious illnesses

PAWsome Companions will administer medications as instructed; however, we cannot guarantee successful administration in all circumstances.

Clients acknowledge that pet care providers are not veterinarians and are not responsible for medical outcomes resulting from underlying health conditions.

Puppy & Senior Pet Care Requirements

For the safety and wellbeing of pets:

  • Puppies under one year of age generally require a minimum of three visits per day.
  • Adult dogs generally require a minimum of two visits per day when left alone.
  • Cats generally require at least one visit per day.
  • Senior pets and pets with medical conditions may require additional visits.

PAWsome Companions reserves the right to recommend or require a care schedule that supports the pet’s health and welfare.

Emergency & Veterinary Care Authorization

In the event of illness, injury, accident, natural disaster, or emergency, PAWsome Companions is authorized to seek veterinary care on behalf of the pet owner.

Clients authorize veterinary providers to administer treatment deemed medically necessary.

Clients are solely responsible for:

  • Veterinary expenses
  • Emergency transportation costs
  • Prescription costs
  • Aftercare expenses

PAWsome Companions will make reasonable efforts to contact the owner and emergency contacts before treatment decisions whenever possible.

Equipment & Safety Requirements

For the safety of pets and caregivers, the following equipment is prohibited:

  • Prong collars
  • Pinch collars
  • Choke chains
  • Shock collars
  • Retractable leashes

All dogs must be provided with properly fitted collars, harnesses, and identification tags.

PAWsome Companions reserves the right to refuse services if equipment is unsafe or poses a risk to pets or staff.

Outdoor Activities & Environmental Risks

Clients acknowledge that outdoor activities carry inherent risks, including but not limited to:

  • Wildlife encounters
  • Insects and parasites
  • Uneven terrain
  • Traffic
  • Environmental hazards
  • Weather conditions

PAWsome Companions will exercise reasonable care during all outdoor activities but cannot eliminate all risks associated with pet care outside the home.

Extreme Weather Policy

For pet safety, walks and outdoor activities may be shortened, modified, postponed, or replaced with indoor enrichment during:

  • Excessive heat
  • Wildfire smoke
  • Poor air quality
  • Severe weather
  • Unsafe environmental conditions

Transportation & Off-Property Activities

Clients authorize transportation of their pets for approved services including walks, outings, hikes, veterinary visits, daycare, grooming appointments, and pet taxi services.

While every reasonable precaution is taken, clients acknowledge that transportation and off-property activities involve risks beyond PAWsome Companions’ control.

Privacy, Photography & Surveillance Policy

Client information will remain confidential and will never be sold or shared except when necessary to provide services or comply with legal obligations.

PAWsome Companions may take photographs of pets during services for care updates and, unless otherwise requested in writing, promotional purposes.

Clients may opt out of marketing use of photographs at any time.

Indoor cameras are permitted; however, PAWsome Companions reserves the right to request reasonable privacy in designated areas during overnight stays.

Audio recording devices must be disclosed in advance where required by law.

Shared Care & Third-Party Access

For liability and safety reasons, PAWsome Companions must be informed of any individual who may enter the home or provide pet care during scheduled services.

We are not responsible for issues resulting from third-party actions, including missed feedings, escaped pets, unlocked doors, injuries, or property damage.

Clean & Safe Home Environment

Clients agree to maintain a reasonably safe and sanitary environment.

PAWsome Companions reserves the right to refuse, suspend, or terminate services if conditions are determined to be unsafe, including but not limited to:

  • Aggressive animal behavior
  • Biohazards
  • Illegal activity
  • Severe sanitation concerns
  • Utility shutoffs
  • Dangerous environmental conditions

Service Refusal & Termination

PAWsome Companions reserves the right to refuse or terminate services at any time if:

  • A pet presents a safety risk.
  • Required information has been withheld.
  • Household conditions become unsafe.
  • Policies are repeatedly violated.
  • Staff are subjected to harassment, threats, discrimination, or abusive behavior.

No refunds will be issued for services terminated due to policy violations or safety concerns.

Insurance, Liability & Indemnification

PAWsome Companions is bonded and insured for covered services.

Clients acknowledge that animals can behave unpredictably despite reasonable precautions.

Clients agree to release, indemnify, and hold harmless PAWsome Companions, its owners, employees, contractors, and representatives from claims, damages, injuries, losses, or expenses arising from their pet’s behavior, undisclosed conditions, or circumstances beyond our reasonable control.

Client Acknowledgement

By booking services with PAWsome Companions, clients acknowledge that they have read, understood, and agreed to these policies and service terms.

These policies are subject to change without notice. The most current version will always be available on this website page.

At the core of our mission are the principles of professionalism, integrity, and accountability. We take great pride in our active membership with nationally recognized and esteemed pet-care organizations, such as the National Association of Professional Pet Sitters (NAPPS), the Association of Pet Professionals (AoPP), and the Pet Professional Guild (PPG), among others. By diligently adhering to their established codes of ethics, rigorous standards of practice, and ongoing education requirements, we showcase our unwavering commitment to humane, fear-free handling methods, safety-first protocols, and ethical business practices. These esteemed affiliations not only reflect our dedication but also reinforce our promise to provide reliable, fully insured, and expertly guided care for your beloved pets. We invite you to explore the detailed codes of ethics we proudly uphold below, offering you deeper insight into the high standards we maintain each day by sharing below: