Terms and Conditions

This Pet Care Service Agreement ("Agreement") is entered into by PAWsome Companions, LLC ("Provider") and the undersigned client ("Client"). It establishes the terms governing the professional pet care services provided by the Provider. By engaging the services of PAWsome Companions, LLC, the Client agrees to abide by the terms outlined in this Agreement and acknowledges their responsibilities. The Provider is entrusted to deliver these services with diligence and care. These terms apply to all pets currently owned by the Client, as well as any pets acquired after signing this Agreement, ensuring seamless care and service standards.

1. Scope of Services: PAWsome Companions, LLC will provide professional pet sitting, dog walking, and related pet care services with reliability, compassion, and professionalism. The Client releases PAWsome Companions, LLC—including its owners, employees, contractors, and representatives—from liability, except in cases of proven gross negligence or intentional misconduct, fostering a foundation of trust and mutual accountability.

2. Reporting Concerns: Any issues or concerns regarding services must be reported by the Client within 24 hours of service completion to ensure timely resolution and maintain high-quality care standards. Clients are also encouraged to provide feedback on their overall experience, as it allows us to continually enhance our offerings and better meet individual needs. Your insights help us identify areas of improvement and ensure that our services exceed expectations, delivering a seamless and satisfactory experience for every client.

3. Payment Terms: A 50% deposit is required at least 72 hours prior to the start of services to confirm the booking. The remaining balance is due immediately upon service completion unless alternate arrangements are agreed upon in writing. All modifications must be documented and approved by both parties.

4. Accepted Payment Methods: We recommend using Zelle or Cash for payments as it incurs no fees. Additionally, we accept all major Debit/Credit cards, Venmo, Cash App, Apple Pay, and Stripe (a processing fee of 3.0-3.5% will be applied). Please note that checks are only accepted with prior approval from Provider management. Any returned checks will be subject to a $25 processing fee, along with any applicable bank charges, to cover administrative costs.

5. Pet Safety: While the Provider takes all reasonable precautions to ensure the safety and well-being of the Client's pet(s), PAWsome Companions, LLC cannot be held liable for illness, injury, loss, or accidents unless directly caused by its negligence or intentional misconduct. To provide the best possible care, the Provider requests that all pets be up-to-date on vaccinations, free of contagious illnesses, and disclose any special needs or behavioral concerns prior to services. This ensures a safe and healthy environment for your beloved companion and allows us to tailor our care to meet their unique requirements.

6. Vaccination Requirements: The Client certifies that all pets under the Provider's care are up to date on vaccinations, as required by local, state, and federal laws, to protect the health and safety of all involved.

7. Veterinary Emergencies: In the event of a medical emergency, the Provider will follow the instructions outlined in the Client's Veterinary Release Form. If the Client or their emergency contact cannot be reached, the Provider will act in good faith to prioritize the pet's immediate health and safety.

8. Client Liability for Injuries: The Client assumes responsibility for any injuries, damages, or medical expenses caused by their pet’s behavior, including incidents involving the Provider, other individuals, animals, or property during the service period.

9. Indemnification: The Client agrees to indemnify and hold PAWsome Companions, LLC harmless from claims or damages arising from their pet(s) or the Client’s actions under this Agreement.

10. Cancellation Policy: To avoid cancellation fees, please provide at least 5 days' notice for non-holiday bookings and 8 days' notice for major holidays. Cancellations made with less notice will incur a fee of 50% of the total invoice amount. For cancellations made 24-hours or less than before the scheduled service, no refund will be issued, and 100% of the invoice total will be charged. Additional charges may apply if the provider has already traveled to or arrived at the client’s location.

11. Service Termination: Services may be terminated if a pet poses a safety risk to the Provider or others. In such cases, the pet will be left safely in the Client's home or a secure area if the Client cannot be reached. Fees for completed services remain payable in full.

12. Right to Refuse Service: PAWsome Companions, LLC reserves the right to refuse service at its discretion to uphold safety and service quality. Our Commitment to Responsible Pet Care: At PAWsome Companions, LLC, we prioritize the well-being of every pet entrusted to us. As part of our commitment, we ensure that only pets who meet our health, temperament, and vaccination standards are accepted into our care. This policy helps protect not only the safety of our staff but also the health and happiness of other pets in our environment, fostering a secure and positive space for all.

13. Property Access: The Provider is authorized to access the Client’s property solely for the purpose of delivering agreed-upon services, conducted with professionalism and in accordance with this Agreement.

14. Locksmith Authorization: If property access is obstructed due to lock or key issues, the Provider is authorized to employ a professional locksmith. The Client agrees to reimburse all associated costs within 72 hours of receiving an invoice. Additionally, the Client is responsible for ensuring that all entry points, including doors and windows, are in proper working condition and accessible at all agreed-upon times. Any delays or hindrances caused by faulty mechanisms or improper maintenance that result in additional service costs will also be the Client's responsibility. Proper preparation of access points helps ensure that services can be carried out efficiently and without unnecessary interruptions.

15. Criminal Activity Disclaimer: The Provider is not responsible for damages, losses, or disruptions resulting from criminal activities, including theft or burglary, that may occur during service provision.

16. Residence Security: The Client is responsible for ensuring their residence is adequately secured to prevent pet escapes or unauthorized access. The Provider will re-secure the property after each visit.

17. Emergency and Weather Contingencies: In emergencies or severe weather, the Provider may adjust service schedules to prioritize pet welfare. Outdoor activities may be replaced with indoor enrichment during extreme temperatures (below 50°F or above 88°F).

18. Property Damage: The Provider is not liable for property damage caused by unforeseen circumstances beyond its direct control during service provision. Additionally, the Provider cannot be held responsible for delays or disruptions in service caused by natural disasters, severe weather conditions, or other force majeure events. These situations are beyond the Provider's ability to predict or mitigate and may impact the timely completion of services despite all reasonable efforts to minimize their effects.

19. Supplies and Equipment: The Client must provide all necessary supplies and equipment for their pet’s care. Any items purchased by the Provider on the Client's behalf must be reimbursed within 72 hours of receipt submission.

20. Media Consent: The Client consents to the use of their pet’s images or photos for marketing, education, or promotional purposes as part of the Agreement. Additionally, the Client acknowledges that any images or media featuring their pet may be utilized across various platforms, including social media, websites, printed materials, or advertisements, to enhance brand visibility and community engagement. These images will always be used respectfully and with the intention of celebrating the unique bond between pets and their owners, ensuring a positive and uplifting representation.

21. Agreement Validity: This Agreement remains valid for all future services unless superseded by a new written agreement signed by both parties.

22. Applicability to All Pets: The terms in this Agreement apply to all current and future pets owned by the Client, ensuring consistent care across services.

23. Training and Equipment: The Provider employs humane, positive reinforcement training practices and prohibits the use of harmful tools such as choke collars or shock collars to ensure the pet's well-being.

24. Fenced Yard Disclaimer: The Provider is not liable for accidents or escapes within fenced areas. Maintaining a secure fence is the Client’s responsibility. Additionally, the Provider cannot be held responsible for any damages or injuries caused by weather-related events, such as storms or high winds, that may compromise the fencing or property. It is the Client's responsibility to inspect and reinforce the fence regularly to ensure its durability under varying environmental conditions.

25. Service Arrival Times: Arrival times for our pet care and dog walking services are approximate and may fluctuate within a 2-3 hour timeframe. For instance, our early morning service window is scheduled between 6:00 AM and 8:30 AM. Various factors, including traffic conditions, unforeseen pet emergencies, personal circumstances, last-minute priority requests, or adjustments to the schedule, may influence arrival times. However, please be assured that the quality and standard of our services will remain uncompromised under any circumstances. We recognize the critical importance of clear and timely communication in delivering an exceptional client experience. Should any modifications to your scheduled service time become necessary, our team will promptly inform you to ensure minimal disruption. We highly value your time and are dedicated to maintaining transparency and professionalism throughout our engagement. 

26. Emergency Contact: The Client must provide a local emergency contact to address unforeseen issues related to property access or urgent decisions. Additionally, the Client is encouraged to maintain open lines of communication for non-emergency situations. This includes promptly responding to inquiries or updates related to the property, such as maintenance scheduling, routine inspections, or tenant concerns. Clear and timely communication helps ensure smooth operations and minimizes potential disruptions for all parties involved.

27. Third-Party Interference: The Provider is not responsible for complications or damages caused by third parties entering the Client’s property during the service period. The Client is responsible for ensuring that the property is safe and secure during the service period. This includes removing any valuables, securing pets, and addressing any potential safety hazards prior to the Provider's team arriving. The Provider cannot be held liable for accidents, theft, or damages that occur due to the Client's failure to adequately prepare the property or maintain a secure environment.

28. Behavioral Risks: The Client assumes responsibility for damages or injuries caused by their pet’s behavior during service provision, including interactions with other pets or people. The Client is also responsible for ensuring that their pet is in good health and up-to-date on all necessary vaccinations prior to any service. This measure helps protect the safety of other pets, staff, and customers while maintaining a healthy environment. Any medical conditions, allergies, or behavioral concerns should be disclosed beforehand to ensure the best possible care and to prevent any unforeseen incidents or complications.

29. Temperature Regulation: The Client must maintain their home’s indoor temperature between 68°F and 77°F for the comfort of their pets and the Provider. Adjustments to settings require prior notification.

30. Schedule Modifications: Refunds are not issued for early returns or last-minute schedule changes once services have commenced, ensuring efficient service management. This policy helps maintain fairness and consistency for all clients while allowing us to allocate resources effectively. Additionally, we encourage customers to review their bookings and schedules carefully before finalizing their plans. Clear communication at the time of booking ensures a smooth experience for everyone and minimizes the possibility of misunderstandings. Our team is always available to assist with any questions or adjustments prior to the start of services, ensuring your needs are met with precision.

31. Risk Acknowledgment: The Client acknowledges that, despite the Provider’s best efforts, inherent risks such as accidents or illnesses may occur during services.

32. Post-Surgical Pet Policy: Pets recovering from surgery or with unhealed wounds are ineligible for care until fully healed to ensure their safety. Additionally, pets displaying signs of illness, such as vomiting, diarrhea, or coughing, may also be ineligible for care until they have been evaluated and cleared by a veterinarian. This precaution helps protect not only your pet’s health but also the well-being of other animals in close proximity, ensuring a safe and healthy environment for everyone involved.

33. Dispute Resolution: Both parties agree to resolve disagreements through good-faith negotiations before pursuing formal legal remedies. In the event that negotiations reach an impasse, both parties may consider utilizing mediation or arbitration as an alternative dispute resolution process. These methods provide a neutral platform for resolving conflicts efficiently and amicably, often saving time and resources compared to formal litigation. Such approaches also help maintain the professional relationship between the parties by fostering collaboration and mutual understanding during challenging situations.

34. Liability Coverage: Services must be booked through official PAWsome Companions, LLC channels to preserve liability coverage and Agreement validity. Booking through authorized channels ensures seamless communication and service customization. By using our official platforms, you can rest assured that your pet’s unique needs are fully accounted for, allowing us to pair your furry companion with the most suitable caregiver. This also helps us maintain accurate records, provide timely updates, and deliver the exceptional care your pet deserves.

35. Governing Law: This Agreement is governed by California law, with jurisdiction in Los Angeles, Santa Barbara, or Ventura County, as applicable.

36. Liability Waiver: The Client releases PAWsome Companions, LLC from liability except in cases of proven gross negligence or intentional misconduct. The Client understands and assumes full responsibility for providing accurate and up-to-date information about their pet's health, behavior, and special needs. This includes disclosing any behavioral tendencies, medical conditions, or care preferences that are necessary to ensure the safety and comfort of the pet and others involved. Transparency in communication helps PAWsome Companions, LLC deliver the highest quality care while maintaining a safe and stress-free environment for all pets.

37. Privacy Policy: The Client must comply with legal privacy requirements when using cameras. Audio recording during service is prohibited, and all camera locations must be disclosed to the Provider beforehand. In addition, the Client is responsible for ensuring that all installed cameras are securely placed and maintained to avoid tampering or unauthorized access. Regular inspections should be conducted to confirm the integrity of the equipment and its compliance with applicable privacy laws, ensuring a safe and transparent environment for everyone involved.

38. Authorization Continuity: By signing this Agreement, you authorize us to accept and proceed with any future service requests under the specified terms without requiring a new signature each time, streamlining the process. This Agreement also ensures transparency and consistency by clearly outlining the terms and conditions that govern all future service requests. This eliminates potential misunderstandings and provides you with the confidence that each service will be handled with the same level of professionalism and commitment as outlined initially.