Our Process
💌 Booking Made Simple — Because Pet Care Shouldn’t Be Stressful
Because every pet deserves PAWsome care — and every owner deserves peace of mind. We make scheduling easy, transparent, and stress-free. Whether you’re booking pet sitting, dog walking, or overnight care, our step-by-step process ensures your furry family gets personalized, reliable care from start to finish.
We know choosing the right pet care provider is a big decision — and we’re honored you’re considering PAWsome Companions, LLC. Our booking process is designed to be easy, transparent, and completely worry-free. From your first inquiry to the final tail wag (or happy purr), we guide you every step of the way with clear communication, professional care, and genuine compassion. Whether you’re planning ahead or need last-minute support, our team is here to make the process smooth and stress-free — because your peace of mind matters as much as your pet’s comfort.
💚 How to Get Started — Step by Step
Step 1 — Submit Your Booking Request
Click the “Request a Quote” or “Contact Us” button below to tell us about your pet(s), the service you need, and your preferred dates.
💌 Please include details like your pet’s name, breed, age, routine, and any special instructions.
➡️ Contact Us
Step 2 — We’ll Reach Out to Confirm Details
Within 24 hours, a member of the PAWsome Companions team will contact you to review your request, answer questions, and confirm availability.
💚 This is where we make sure we’re the perfect match for your pet’s needs!
Step 3 — Schedule Your Meet & Greet
Before any new service, we meet you and your pet in person to build trust and comfort.
• Typical duration: about 1 hour (plus travel)
• Fee: $25 (new-client consultation, credited toward your first booking)
💬 You’ll get to meet your sitter, review routines, and discuss key details like home access and emergency contacts.
Step 4 — Approve Your Estimate or Invoice
After your meet & greet, we’ll send a detailed estimate and service agreement via email.
To reserve your booking:
• A 50% non-refundable deposit is required to confirm services.
• The remaining balance is due 72 hours before your first scheduled visit.
💚 If we ever need to cancel, you’ll receive a full refund or credit on your account.
Step 5 — Relax & Enjoy Peace of Mind
Once confirmed, your sitter will handle every detail with care — updates, photos, and real-time notes through our client communication system.
🐾 You’ll know exactly when visits begin, end, and how your pets are doing every step of the way.
💬 Frequently Asked Questions
🐕 What areas do you service?
We proudly serve the communities of Simi Valley, Ventura County, and select areas of Los Angeles County. Not sure if you're within our service area? Feel free to contact us — we’re happy to assist! Alternatively, you can check our Service Areas page to submit a request or confirm your location.
🐾 How far in advance should I book?
We recommend booking at least 1–2 weeks in advance, especially during holidays or school breaks when demand is high. For last-minute bookings, we’ll do our best to accommodate you whenever possible.
💚 Is the meet and greet required for all new clients?
Yes! The meet and greet is an important first step so we can get to know your pets, learn their routines, and make sure everyone’s comfortable before care begins.
💲 Why is there a $25 consultation fee?
The $25 fee helps cover our sitter’s time and travel for your in-home consultation. This fee is credited toward your first booking, so it goes right back to you once you become part of our PAWsome family.
💳 How do I pay for services?
We highly recommend using Zelle to help our clients avoid the 3.5% processing fee. However, we also accept Apple Pay, Venmo, Cash App, checks, cash, and all major debit/credit cards (processed via Square).
• A 50% non-refundable deposit is required to secure your reservation.
• The remaining balance must be paid 72 hours prior to your first visit.
💚 If PAWsome Companions needs to cancel, you will receive a full refund or credit.
🎄Do you charge extra for holidays?
Nope! Unlike many other providers, we don’t add holiday surcharges — because your pets deserve PAWsome care all year round, without surprise fees.
🕒 What if my plans change or I need to cancel?
We understand life happens!
• Non-holiday visits: Cancel at least 5 days in advance to avoid forfeiting credit.
• Holidays: Require 8 days’ notice.
• Overnight stays: Require 14 days’ notice.
Refunds are issued as account credits, not cash, so you can easily apply them toward future bookings.
🐾 Can you care for multiple pets?
Absolutely! We’re experienced with multi-pet households of all sizes and species — from dogs and cats to rabbits, birds, and reptiles. We’ll tailor visits to fit every pet’s needs and personality.
🚗 Do you charge for travel or parking?
Travel within our primary service areas is included at no extra cost. However, in select downtown or high-density areas where paid parking is required, clients may be responsible for covering parking fees (garage or meter). Additionally, a small $10 surcharge will apply per visit if locating parking takes longer than 5 minutes.
🩺 Can you administer medications or handle medical care?
Yes! Our team is Fear Free Certified and trained in pet first aid, CPR, and advanced medical support. We safely handle medications, injections, post-op care, and fluid administration per your veterinarian’s instructions.
💬 How will I receive updates during visits?
Stay connected with real-time updates, notes, video snippets, and photos through our Walkies App after every visit. With your personalized Walkies Journal, you’ll have everything you need at your fingertips — real-time GPS tracking, the ability to message your sitter or walker directly, and even a seamless way to manage and pay invoices. We believe transparency is the foundation of trust, and we’re excited to share happy pet moments with you every step of the way!
🐾 What happens if my sitter has an emergency?
Your pets will never be left without care. Our Backup & Emergency Coverage Plan ensures seamless, uninterrupted service. In the rare event of an emergency, a trusted team member is always ready to step in. Each client is paired with two dedicated team members, not only guaranteeing consistent care but also fostering a bond between your pets and their caregivers.
Helpful Tips for a Stress-Free Experience
- To ensure your pets stay safe and comfortable, avoid scheduling elective surgeries or non-urgent veterinary appointments (like vaccinations, spaying/neutering, or dental cleanings) within two weeks of your departure. Unexpected reactions could arise, and addressing them in your absence may not be possible, potentially putting your pet at risk.
- Before you leave, take a moment to review and update your pet care instructions and emergency contact details. Double-check phone numbers and consider designating a new emergency contact if needed.
- Please verify that the lockbox is in good working condition and contains a functional house key to ensure seamless access to your home.
- Inform your neighbors about our scheduled visits while you're away. Feel free to share our contact information with them should they have any questions or concerns about your pets or property.
- Maintain consistency in your pet's diet for at least two weeks leading up to your trip. Ensure there’s enough food to last for the duration of your time away. For perishable items, such as fresh lettuce or live crickets for reptiles, let us know in advance so we can help manage their supply accordingly.
- Sharing a trip itinerary is optional but appreciated. If you do, please include the names and contact details of your accommodations for quick reference in case of an emergency.
Schedule a Phone Call!
“A friendly call first, for care that’s never rehearsed.”
Booking a phone consultation with us is quick and effortless. Simply use the Calendly tool below or click the image above ⬆️ to choose a date and time that suits you best. We're here to answer your questions, provide insights into our services, and help you find the perfect solutions for you and your pet. Once you’ve made your selection, we’ll be notified, and your appointment will be automatically added to our calendar. At your scheduled time, just give us a call—it's that easy! We look forward to connecting with you and exploring how we can support your pet care needs.
💞 Join the PAWsome Family Today!
Your pets deserve more than just care — they deserve PAWsome care. Whether it’s a daily walk, overnight stay, or a last-minute trip, our professional, Fear Free Certified team is here to give your furry, feathered, and scaly friends the comfort, attention, and love they deserve. From the first wag to the final purr, we treat your pets like family — because to us, they are. 💚
🐾 Ready to get started?
➡️ Book Your PAWsome Visit Today!
📞 Call or Text: 805-206-0349
📧 Email: info@mypawsomecompanionsllc.com
