At PAWsome Companions, we are committed to providing dependable, professional, and personalized pet care. Our booking and payment policies allow us to reserve adequate time, staffing, and resources for every family while maintaining reliable availability for all of our clients.

When a reservation is confirmed, we reserve that space specifically for your household and may decline other requests for the same dates. For this reason, deposits, advance payments, cancellation requirements, and service credits are handled according to the policies below.

BOOKING YOUR RESERVATION 

A reservation is not confirmed until:

• Your requested services and dates have been approved by PAWsome Companions; and
• The required booking deposit has been received.

Availability is limited and reservations are accepted on a first-come, first-served basis. We strongly recommend booking early, especially for holidays, school breaks, summer travel, and other high-demand periods.

DEPOSIT REQUIREMENTS

Standard Reservations

A 50% booking deposit is required to reserve services.

Your deposit is applied directly toward your total invoice and is not an additional fee.

Booking deposits are generally non-refundable as cash. When a cancellation qualifies under our Cancellation Policy, eligible amounts may instead be issued as a service credit.

Reservations Made More Than Six Months in Advance

For qualifying reservations booked more than six (6) months in advance, the following payment schedule may be available:

• 25% due at booking
• Additional 25% due 60 days later
• Remaining balance due 72 hours before services begin

This option allows clients to reserve high-demand dates while spreading payments over time.

FINAL PAYMENT

The remaining balance for all services is due no later than 72 hours before the first scheduled service.

If payment is not received by the due date, PAWsome Companions may:

• Assess an applicable late-payment fee
• Release reserved dates
• Suspend or cancel scheduled services
• Require full payment at booking for future reservations

Services may not begin while an account has an outstanding required balance.

ACCEPTED PAYMENT METHODS

We currently accept:

• Credit and debit cards through Stripe
• Apple Pay
• Venmo
• Cash App
• Checks with prior approval
• Cash when arranged in advance

Any optional payment-method or processing fee will be clearly disclosed before payment and charged only where permitted by applicable law and payment-provider requirements.

PAWsome Companions maintains a No Cash Refunds Policy for client-initiated cancellations, unused services, shortened reservations, discontinued services, prepaid packages, deposits, and other client-booked services except where a monetary refund is required by applicable law or specifically authorized by PAWsome Companions in writing.

When an amount qualifies for reimbursement under our policies, the eligible value will generally be issued as a service credit rather than returned to the original payment method.

This applies regardless of whether the original payment was made by credit card, debit card, electronic payment, check, cash, or another accepted payment method.

UNUSED SERVICES & EARLY RETURNS

Clients are responsible for notifying PAWsome Companions immediately if travel plans change or they return home earlier than scheduled.

Unused or shortened services do not automatically qualify for a cash refund. This includes situations involving:

• Early returns from a trip

• Shortened reservations

• Unused prepaid visits or packages

• Changes in travel or personal circumstances

• Discontinued recurring services

• A decision that scheduled services are no longer needed

• Changes involving a pet, including illness, injury, hospitalization, relocation, behavioral changes, or veterinary restrictions

Any eligible adjustment will be determined according to the applicable Cancellation Policy and Service Agreement.

CANCELLATION POLICY

Because confirmed reservations remove availability from our schedule and often require staffing and route planning in advance, cancellation requirements vary according to the type of reservation.

Standard Services

Cancellations made 5 or more days before the first scheduled service may qualify for an eligible deposit or payment credit toward future services.

Cancellations made fewer than 5 days before service may be subject to a 50% cancellation charge or forfeiture of the applicable booking deposit.

Holiday Services

Holiday reservations must be canceled at least 8 days before the first scheduled service to qualify for an eligible service credit.

Cancellations made fewer than 8 days before service may be subject to a 50% cancellation charge or forfeiture of the applicable booking deposit.

Overnight & Extended Care

Overnight and Extended Care reservations must be canceled at least 14 days before the scheduled start date to qualify for an eligible service credit.

Cancellations made fewer than 14 days before service may be subject to a 50% cancellation charge.

Same-Day, En Route & No-Show Cancellations

Same-day cancellations, no-shows, cancellations made after a caregiver is already en route, or cancellations after scheduled services have begun may be charged 100% of the affected scheduled service.

No refunds or credits are provided for services already completed.

SERVICE CREDITS

When a service credit is authorized, it will be applied to the client’s PAWsome Companions account.

Service credits:

• Have no cash redemption value

• Cannot normally be exchanged for cash

• May be applied toward eligible future services

• Are subject to service and caregiver availability

• Are generally nontransferable unless approved in writing

• Are subject to the booking and service policies in effect when redeemed

Unless otherwise stated in writing or a different period is required by applicable law, eligible service credits are valid for one year from the date issued.

INCIDENTS, INJURIES & INSURANCE CLAIMS

If an accident, injury, property loss, or other covered incident occurs in connection with services, PAWsome Companions may submit the matter to its applicable insurance carrier.

Insurance claims are handled separately from booking deposits, prepaid services, account credits, and cancellation matters and are subject to the insurance carrier’s applicable coverage, exclusions, limits, investigation, and claims process.

The occurrence of an incident or submission of an insurance claim does not automatically convert unused services or account credits into a cash refund.

Nothing in this policy limits any right or remedy that cannot legally be waived.

PROVIDER-INITIATED CANCELLATIONS

If PAWsome Companions cancels a paid service and is unable to provide the service, arrange an appropriate replacement, or reschedule the service, an appropriate service credit or monetary refund may be provided based on the circumstances and applicable law.

This provision does not apply when services cannot be completed because of circumstances attributable to the client, pet, property, denied access, unsafe conditions, inaccurate or incomplete information, or another circumstance addressed by the Client Service Agreement.

LATE PAYMENTS

Payments received after the required due date may be subject to a $15 late-payment fee where permitted.

Clients with repeated late-payment history may be required to pay their reservation in full at the time of booking.

PAWsome Companions reserves the right to suspend or cancel future services for accounts with outstanding balances.

Pet care is based on reserved time. Once your reservation is confirmed, we schedule caregivers, plan routes, allocate resources, and may decline other families requesting the same dates.

Deposits and advance payments help us maintain dependable scheduling, fairly compensate our professional care team, and ensure that the time reserved for your pets remains available when you need us.

Just as we ask our clients to commit to their reservations, we commit to reserving the necessary time and resources to provide the professional care their pets deserve.

POLICY EXCEPTIONS

Any exception to these policies must be expressly authorized by PAWsome Companions in writing.

An exception made for one client or circumstance does not permanently modify these policies or require the same exception to be made in the future.

All policies remain subject to applicable federal, state, and local law.

QUESTIONS ABOUT YOUR RESERVATION?

We want every client to understand their booking before making a payment.

If you have questions about deposits, balances, cancellations, service credits, payment methods, or reservation requirements, please contact PAWsome Companions before confirming your reservation.

Clear expectations allow us to focus on what matters most—providing dependable, professional care for your pets.

We understand that policies can sometimes be confusing, and we’re always happy to help. If you have any questions about deposits, payments, account credits, or reservation requirements, please contact us before booking. We believe clear communication creates the best experience for both our clients and their pets.