Reserving Your Pet’s Care With Confidence

At PAWsome Companions, we are committed to providing dependable, professional, and personalized pet care for every client we serve. To ensure fairness, maintain availability, and provide the highest level of service, we have established the following booking and payment policies.

We believe in complete transparency, so we’ve outlined not only what our policies are, but also why they exist. When you reserve services with us, we immediately begin holding space on our schedule specifically for your pets. Because our availability is limited and often books weeks or months in advance, especially during holidays and peak travel seasons, we frequently turn away other booking requests once your reservation is confirmed. These policies help us continue providing exceptional care while operating a reliable and sustainable small business.

BOOKING YOUR RESERVATION

To secure your requested dates and services, a deposit is required at the time of booking.

Reservations are not considered confirmed until the required deposit has been received and your booking has been approved by our team.

Once your reservation is confirmed, we reserve that time exclusively for your household and begin planning for your pet’s care.

Because our schedule has limited availability, we encourage clients to book as early as possible, particularly for holidays, school breaks, and summer travel periods.

DEPOSIT REQUIREMENTS

Standard Reservations:

A 50% deposit is required to reserve all services.

Your deposit is applied directly toward your total balance and is not an additional fee.

Long-Term Advance Reservations:

For reservations made more than six (6) months in advance, we offer a flexible payment option:

• 25% due at booking
• Additional 25% due 60 days later
• Remaining balance due 72 hours before services begin

This option allows clients to secure high-demand dates while spreading payments over time.

Please Note: Deposits secure your reservation and compensate for the availability we reserve on your behalf. Because reserved dates are often unavailable to other clients once booked, deposits are generally not refundable as cash. Eligible cancellations may receive account credit in accordance with our Cancellation Policy.

FINAL PAYMENT

The remaining balance for all services is due no later than 72 hours before the first scheduled visit or service. Invoices that remain unpaid after the due date may result in:

• Cancellation of services
• Release of reserved dates to other clients
• Delayed or interrupted services
• Additional late payment fees

To avoid any disruption to your pet’s care, we recommend submitting payment as soon as your invoice is received.

ACCEPTED PAYMENT METHODS

For your convenience, we accept:

• Credit Cards (Square Pay)
• Debit Cards (Square Pay)
• Apple Pay
• Venmo
• Cash App
• Checks (with prior approval)
• Cash

Applicable processing fees charged by third-party payment providers may be added to invoices where permitted.

We understand that every company handles payments differently, and we want our clients to understand exactly why we require deposits and advance payment.

✔️ Your Reservation Blocks Availability

When you reserve services with us, we set aside time specifically for your pets. Those dates become unavailable to other clients seeking care during the same period. Because we operate on a first-come, first-served basis, we frequently decline additional requests once our schedule is full.

✔️ We Plan Staffing & Scheduling In Advance

Many reservations require advance planning, route scheduling, staffing coordination, and preparation before services ever begin. Deposits help ensure that the time and resources invested in preparing for your reservation are protected.

✔️ Last-Minute Cancellations Create Lost Opportunities

When clients cancel after reserving dates, especially during busy travel seasons, it is often difficult or impossible to replace those bookings on short notice. Deposits help offset these losses and allow us to continue providing dependable service to all clients.

✔️ It Creates Fairness For Everyone

Requiring a deposit from all clients ensures that reservation space is held fairly and that availability is reserved for those who are committed to using the services they book.

✔️ It Allows Us To Focus On Pet Care

Collecting payment before services begin allows our team to focus entirely on caring for pets rather than handling billing and payment collection during active service periods.

OUR COMMITMENT TO YOU

Just as we ask clients to commit to their reservations, we commit to holding your requested dates and providing the professional care you expect. Your deposit represents a mutual commitment between your family and ours.

Once a reservation is confirmed, we reserve that time specifically for your pets and often decline other booking opportunities in order to honor your reservation.

CANCELLATIONS & ACCOUNT CREDITS

✔️ Deposit and payment handling for canceled reservations is governed by our Cancellation Policy. 
✔️ Depending on the timing of your cancellation, eligible funds may be issued as account credit rather than a cash refund.
✔️ Account credits remain available for future services for one (1) year from the date they are issued.

LATE PAYMENTS

✔️ Payments received after the due date may be subject to a $15 late payment fee.

✔️ Clients with repeated late payment history may be required to pay in full at the time of booking for future reservations.

✔️ PAWsome Companions reserves the right to suspend or cancel services for accounts with unpaid balances.

We understand that plans can change unexpectedly. Travel arrangements may shift, family emergencies can arise, work schedules can change, or circumstances beyond your control may require you to cancel services.

While we certainly empathize with these situations, it’s important to understand that when a reservation is confirmed, we immediately begin committing resources to your booking.

When you reserve dates with PAWsome Companions, we remove that availability from our schedule and hold it exclusively for your household. Because we operate on a first-come, first-served basis and maintain limited availability to provide personalized care, we often decline other booking requests for the same dates once a reservation is secured.

In many cases, particularly during holidays, school breaks, and peak travel seasons, those declined reservations represent income opportunities that cannot be recovered if a cancellation occurs later.

Your deposit serves as a reservation commitment between both parties. It demonstrates your intention to use the dates being held for your pets while allowing us to confidently reserve time, staffing, and availability on your behalf.

For this reason, deposits are generally not refunded as cash once a reservation has been confirmed. By the time a cancellation occurs, we have often already invested administrative time, scheduling resources, calendar availability, staffing coordination, and other business resources into preparing for your reservation.

Rather than issuing cash refunds in most circumstances, eligible canceled services may be converted into account credit in accordance with our Cancellation Policy. This approach allows clients to retain the value of their payment for future services while helping offset the financial impact created when reserved dates can no longer be offered to other clients.

We believe this policy creates a fair balance between accommodating our clients when plans change and protecting the sustainability of our small business.

Our goal is never to penalize clients for unforeseen circumstances. Instead, these policies exist to ensure that we can continue providing dependable, high-quality pet care while honoring reservations fairly and consistently for all clients.

At PAWsome Companions, our goal is to provide reliable, high-quality care for every client and their beloved pets. Our cancellation policy is in place to protect both our clients and our team, ensuring we’re mutually committed to each scheduled service. It also helps us plan efficiently so we can provide the attentive, personalized care your pets deserve.

In the world of pet sitting, a sitter can only be in one home at a time, focusing all their energy and care on the pets entrusted to them. When a booking is canceled without sufficient notice, it’s often not possible to fill that valuable time slot with another appointment, leaving a gap in their schedule. This means our dedicated team members lose income they rely on to support themselves, their families, and their careers, as well as missing out on the opportunity to secure a potential long-term Client who could benefit from their expertise. By maintaining a fair and consistent cancellation policy, we can ensure that we continue to attract and retain the best pet care professionals who are passionate about their work, devoted to providing exceptional service, and committed to delivering peace of mind to pet owners like you.

Cancellation fees are shared between PAWsome Companions and your assigned sitter, who often plans their personal time and family schedules around client appointments. These fees help compensate our team for their time and commitment to your pets’ care. We deeply value clients who share our respect for time, reliability, and professionalism. If a cancellation fee is refused, future bookings may not be accepted. Our goal is always to build long-term, trusting relationships with clients who care for their pets — and for us — with the same level of respect and kindness we extend to them.

We’re a professional pet care provider offering a professional service — much like a groomer, trainer, or boarding facility — and we operate on scheduled, reserved time to best meet the needs of pets and their owners. Deposits and prepayments are essential as they ensure we can keep our commitments, allocate resources effectively, plan staffing efficiently, and guarantee the dependable, high-quality service our valued clients consistently count on and trust.

When you book with us, we immediately reserve your time, schedule caregivers, and decline other requests for those same dates. Late cancellations directly impact our ability to fill that time with another client and fairly compensate our team. These policies allow us to:

✔ Maintain reliable scheduling

✔ Retain high-quality caregivers

✔ Continue providing dependable, professional service

We understand that policies can sometimes be confusing, and we’re always happy to help. If you have any questions about deposits, payments, account credits, or reservation requirements, please contact us before booking. We believe clear communication creates the best experience for both our clients and their pets.