Booking & Payment Information 

We firmly believe that pet care should always be highly professional, completely dependable, and entirely stress-free — not just for your beloved pets, but for you as well. To help us maintain a well-structured and carefully organized schedule, while ensuring our services remain consistently reliable and seamlessly efficient, we kindly require prepayment for all bookings to streamline the process.

Payment Policy

We like to keep things simple, fair, and transparent so you always know what to expect! When you book with PAWsome Companions, a 50% non-refundable deposit is required to reserve your service dates. This deposit secures your spot and is applied toward your total. The remaining 50% balance is due no later than 72 hours before your first scheduled service begins. If payment isn’t received by then, your booking may be canceled, and your deposit forfeited per our cancellation policy.

Planning Ahead? We’ve Got You Covered!

We know some clients like to plan early — sometimes months (or even a year!) in advance. To make that easier, we offer flexible payment options:

• Bookings up to 6 months ahead:
  Simply pay your 50% deposit now and the remaining 50% balance 72 hours before services start.
• Bookings more than 6 months ahead:
  You can choose to split your deposit for convenience:
  
  1. Pay 25% at booking to hold your dates.
  2. Pay another 25% deposit 60 days before your scheduled start.
  3. Pay the final 50% balance 72 hours before your first service.

This way, you can secure your preferred dates without paying the full deposit all at once.

Payment Methods We Accept

💳 All major Credit & Debit Cards (processed via Square)

🏦 Zelle (preferred)

📱 Venmo

💶 Cash App

🧾 Checks (with prior approval)

💲 Apple Pay

💵 Original Cash

Please Note:

With the exception of Zelle, cash and checks (so long as they are not returned), a 3.5% + 0.10 processing fee will be added to your invoice total. All deposits are non-refundable, but may be credited toward future services in line with our Cancellation Policy.

Late Payments

We kindly ask that all payments be made no later than 72 hours prior to the start of services to secure your reservation and confirm your sitter’s schedule. This policy allows us to maintain efficient operations, provide consistent quality care, and ensure that our dedicated team is properly scheduled. A $15 late fee will automatically be added to any unpaid balance after the due date, and services may be paused or canceled until payment is received in full. Clients with multiple late payments may be placed on a prepayment-only basis for future bookings. While courtesy reminders are sent prior to the payment deadline, it is ultimately the client’s responsibility to ensure timely payment. Please note that refunds are not issued; however, any approved overpayment or service change will result in a credit applied to your account for future services. In the event of a returned or failed payment, the client is responsible for any related bank or transaction fees in addition to the late fee. This policy promotes fairness, transparency, and peace of mind—so we can continue providing PAWsome care for every pet we serve.

💡 Example:

• If you book today for next month:
  → Pay 50% now, and remaining 50% 3 days before services begin.
• If you book today for next summer:
  → Pay 25% now, 25% two months before services start, and 50% three days before your pet’s first visit.

Key Reminders

✅ All deposits are non-refundable but may be credited toward future bookings if cancellation policy terms are met.

✅ Failure to pay by deadlines may result in cancellation of services.

✅ Payment reminders will be sent before each due date.

✅ If full payment is not received before your services commence, your sitter or walker will be unable to complete the scheduled visit and will not arrive as planned.

Why We Charge a Consultation Fee

At PAWsome Companions, we believe that every great pet care experience begins with a proper introduction. Our $25 new client consultation (or meet and greet) is designed to give you, your pets, and your sitter the time and attention needed to start off on the right paw.

During this visit, your sitter will come to your home to meet you and your pets, review your care instructions, learn about routines, feeding schedules, medications, and any special needs or quirks your furry friends may have. We’ll also go over home access details, emergency contacts, and answer any questions you may have to ensure everyone feels confident and comfortable before services begin.

Meet and greets usually take 30 minutes to an hour. However, when factoring in travel time to and from your home, they can require up to 2 to 2.5 hours of our sitter's time, depending on factors such as traffic and your location. The $25 consultation fee helps cover that time and travel, ensuring our sitters are fairly compensated—even if you choose not to move forward with our services.

As a thank-you for choosing PAWsome Companions, the full $25 is credited back to your account when you book your first service with us. This policy allows us to offer the personalized, reliable, and professional care we’re known for—while keeping things fair for both our clients and our dedicated team. We truly appreciate your understanding and can’t wait to meet you and your pets! 🐾

Why We Require Prepayment

At the heart of our work is a deep passion for pet care, but it is also a professional service that demands careful planning, dedicated time, and the availability of our skilled staff. When you book with us, we reserve those specific dates and hours exclusively for you and your beloved pets. In the pet care industry, upfront payment is a common standard—whether it’s for daycare, training, boarding, or other services. This practice ensures fairness, transparency, and reliability for everyone involved. By requiring prepayment, we are able to:

• Secure your spot. When you book, that specific time is carefully set aside exclusively for your pet. We never double-book appointments or overfill our calendar to ensure dedicated attention.
• Maintain fairness and consistency. This helps to prevent last-minute cancellations that can impact sitter availability for others.
  
• Keeps our service reliable. Prepayment greatly helps us efficiently plan ahead, carefully schedule the most suitable team, and ensure we’re thoroughly prepared to provide the highest level of care for your pet’s needs.
• Supports a small business. Cancellations, no-shows, and nonpayment of services that have already been rendered can significantly impact a small team like ours. Requiring prepayment helps us ensure that we can dedicate our time and energy to providing top-quality, dependable, and consistent care for each and every one of our valued clients.

We value the trust you place in us and take every scheduled booking seriously. Prepayment helps us maintain the high standard of care, attention, and reliability that PAWsome Companions is known for throughout Ventura and Los Angeles Counties.

Our Commitment to You

Prepayment allows us to focus on what truly matters—providing exceptional, personalized, and reliable care for your beloved pets. It ensures every client receives our undivided attention, every sitter is fairly compensated, and every pet benefits from consistent, Fear-Free care tailored to their needs.  By prepaying, you help us maintain our commitment to excellence: offering focused attention, compassionate care, and dedicated time to each pet. This essential step enables us to stay organized, professional, and fully prepared to deliver the consistent, high-quality service you’ve come to trust and expect from PAWsome Companions. 

Thank you for your understanding, your trust, and for supporting a passionate local business that takes immense pride in treating every pet with the same love, care, and respect we would give to our own cherished family members.