Booking & Payment information

Why We Require Prepayment

Upfront payment is a standard practice across the pet care industry — from groomers and trainers to boarding facilities and more — because it ensures everything stays fair, transparent, and dependable for everyone involved in the process. Here’s exactly what it does for you:

• Secures your spot. When you book, that specific time is carefully set aside exclusively for your pet. We never double-book appointments or overfill our calendar to ensure dedicated attention.
• Keeps our service reliable. Prepayment greatly helps us efficiently plan ahead, carefully schedule the most suitable team, and ensure we’re thoroughly prepared to provide the highest level of care for your pet’s needs.
• Supports a small business. Cancellations, no-shows, and nonpayment of services that have already been rendered can significantly impact a small team like ours. Requiring prepayment helps us ensure that we can dedicate our time and energy to providing top-quality, dependable, and consistent care for each and every one of our valued clients.

We’re proud to hold ourselves to professional standards — and this policy helps us do that while giving you peace of mind that your booking is confirmed and secure.

How It Works

• Deposit: A 50% deposit is required at the time of booking to reserve your spot.
• Final Payment: The remaining 50% balance is due 72 hours before services begin.
• Late or Unpaid Balances: If the final payment isn’t received within that window, your booking may be released to make room for other clients.
• Cancellations:
  • To receive a refund of your 50% deposit, cancellations must be made at least (5) days in advance for non-holiday bookings and (8) days in advance for holiday bookings.
  • If you cancel your service with less than 72 hours' notice, your deposit will be forfeited, and 50% of the remaining invoice balance will still apply. 
    
• Refunds:
  • We do not provide cash refunds. Any approved refund will be issued as a credit to your account, which can be applied toward any future service.
  • Your credit must be used within one year from the date it’s issued. After one year, any unused credit will expire.

Our Commitment to You

Prepayment is an essential step that helps us uphold our promise: ensuring every pet receives the focused attention, compassionate care, and dedicated time they genuinely deserve. By choosing to prepay, you are actively contributing to our ability to stay well-organized, highly professional, and thoroughly prepared to deliver the consistent, reliable, and top-quality service you have come to know and expect from PAWsome Companions. 

Thank you for your understanding, your trust, and for supporting a passionate local business that takes immense pride in treating every pet with the same love, care, and respect we would give to our own cherished family members.