WHAT YOU CAN DO WITH WALKIES
Your Walkies Client Journal provides access to many of the tools you’ll use throughout your relationship with PAWsome Companions.
You can:
- View photos, videos and care updates from your pets’ visits
- View GPS routes and activity details for applicable walks
- Maintain your pets’ profiles and important care information
- Keep veterinary and access information organized
- Request and manage eligible pet-care appointments
- Review upcoming and past appointments
- Message your pet-care provider
- Receive notifications about your pet’s care
- View invoices and available payment options
- Review documents and agreements shared with you
- Access vaccination information and records when applicable
- Keep your pet’s care history organized in one place
Walkies currently supports client booking, messaging, payments, documents, pet profiles, GPS activity information, photos/videos and notifications within its Client Pet Journal experience.
HOW WALKIES WORKS
1. Receive Your PAWsome Connect Link
After beginning the onboarding process with us, a PAWsome Companions team member will send you a personalized Walkies Connect Link.
This connects your Walkies Journal to PAWsome Companions and gives you access to the client-side platform.
Our existing onboarding process already uses a personalized link to connect clients with their Walkies Journal.
2. Create & Complete Your Profile
You’ll add or review important information about your household and pets.
This may include your pet’s:
Name • Photo • Feeding Routine • Veterinary Information • Medications • Care Instructions • Behavioral Notes • Access Information • Routine & Preferences
The more complete and accurate your profile is, the better equipped our care team is to follow your established routine.
3. Review Your Agreements
Applicable pet-care documents and service agreements can be provided through your client profile for review.
Depending on the services you request, this may include our pet-care agreement, veterinary authorization and other applicable service documents.
Your current Walkies process already directs clients to review and digitally acknowledge applicable pet-care and veterinary-care agreements.
4. Request Your Pet Care
Once your account is connected and onboarding requirements have been completed, you can use Walkies to request eligible services and review your appointments.
Please remember: submitting a service request does not necessarily guarantee availability. Requested dates are subject to PAWsome Companions’ availability, booking requirements, payment requirements and applicable policies.
5. Receive Updates While You’re Away
Once care begins, your PAWsome caregiver can document applicable activities and provide updates through your Walkies Journal.
You’ll be able to see your pet’s care information in one organized location rather than relying on scattered texts, photos or messages.
For applicable services, Walkies supports real-time activity timelines, photos, videos and GPS route information.
YOUR PET’S DIGITAL CARE PROFILE
One of the biggest advantages of Walkies is having important pet-care information organized in a centralized profile.
We ask clients to keep their information current, particularly when there are changes to:
Medications • Feeding Instructions • Veterinary Information • Emergency Contacts • Home Access • Behavioral Needs • Mobility • Health Concerns • Pet Routines
Please do not wait until the start of a scheduled visit to tell us about a significant change in your pet’s care requirements.
Keeping your profile updated helps our team arrive prepared and provide consistent care.
CHECK OUT WHAT YOUR JOURNAL CAN DO!
WALKIES FOR DOG WALKS
For applicable dog-walking services, Walkies provides additional documentation of your dog’s outing.
You may be able to view the walk route, activity information, photos and updates directly from your Journal. Walkies specifically supports live GPS routes and activity timelines for walks.
It’s another way we provide visibility into what happened during your dog’s scheduled care.
PHOTOS, VIDEOS & VISIT UPDATES
We know one of the best parts of being away is seeing your pet’s face.
Walkies allows our caregivers to share photos and videos alongside care updates so you can see how your pet is doing rather than simply receiving a basic “visit complete” notification.
Depending on the service and your pet’s routine, updates may document things such as meals, potty breaks, walks, enrichment, medications, behavior or other notable observations.
COMMUNICATION IN ONE PLACE
Walkies also provides messaging functionality so pet-care communication can remain connected to your pet’s service information rather than becoming buried in separate message threads.
For routine service-related communication, we encourage clients to use the designated communication methods provided during onboarding.
For urgent situations involving active pet care, follow the emergency contact instructions provided by PAWsome Companions.
APPOINTMENTS & PAYMENTS
Walkies can also help clients review appointments, invoices and available payment options within the client platform.
Please remember that all appointments, deposits, balances, changes and cancellations remain subject to PAWsome Companions’ Bookings & Payments Policy.
NEW TO WALKIES?
Don’t worry — we’ll help you get connected.
You don’t need to figure everything out before becoming a client. Once you’re ready to move forward with PAWsome Companions, we’ll provide the connection information needed to access your client Journal and guide you through the onboarding process.
ALREADY A PAWSOME CLIENT?
If you’ve received your Walkies Connect Link, use it to finish setting up your client profile and review your pets’ information before your first scheduled service.
Before care begins, please make sure your:
☑️ Pet Information Is Current
☑️ Care Instructions Are Complete
☑️ Veterinary Information Is Accurate
☑️ Emergency Contacts Are Current
☑️ Home Access Instructions Are Correct
☑️ Required Agreements Have Been Completed
MORE THAN AN APP — PART OF OUR CARE SYSTEM
Walkies doesn’t replace the relationship between you and your PAWsome caregiver.
It helps support it.
By keeping pet information, appointments, service documentation and communication organized, we can provide a more consistent experience for both our clients and our care team.
It’s one of the tools we use to provide organized, transparent and dependable professional pet care.
READY TO GET CONNECTED?
New to PAWsome Companions?
Your first step is becoming a client and completing our new-client onboarding process.
Your Pets. Their Routine. Your Updates. One Convenient Place.
You can now download your Walkies Journal in the Google Play Store or Apple Play Store by clicking below:
