Effective Date: 01/01/2025

At PAWsome Companions, your privacy and trust are our top priorities. We are committed to protecting your personal information and ensuring it is handled with care, transparency, and in compliance with applicable laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA),

1. Information We Collect

We collect only the information necessary to provide professional pet care services and maintain effective communication with our clients. This may include:

• Personal Information: Name, address, phone number, email, and emergency contact details.
• Pet Information: Pet names, species, breeds, medical needs, care instructions, and veterinarian details.
• Access Information: Keys, lockbox codes, alarm codes, or gate codes (stored securely and never labeled with personal data).
• Payment Information: Processed securely through third-party payment systems. PAWsome Companions does not store credit card information.
• Website Data: Basic analytics such as IP address, browser type, and usage statistics to help us improve our website and services

2. How We Use Your Information

Your information is used solely to:

• Schedule and provide requested pet care services.
• Communicate service updates, invoices, and reminders.
• Handle emergencies or important care-related matters.
• Enhance and personalize client experience.

We do not sell or rent personal information to any third parties.

3. Information Sharing and Disclosure

We share limited information only when necessary to:

• Deliver services through authorized PAWsome Companions staff or contractors.
• Comply with legal or regulatory obligations.
• Protect the safety and welfare of clients, pets, and our team.

All team members are bound by confidentiality agreements and trained in secure information handling.

4. Data Security

We use secure physical and digital measures to protect your data from unauthorized access or misuse. Keys, access devices, and sensitive client data are stored separately and securely. Only authorized personnel have access to this information.

5. Your California Privacy Rights (CCPA/CPRA Compliance)

If you are a California resident, you have the following rights regarding your personal information:

• Right to Know: Request details about the data we collect and how we use it.
• Right to Delete: Request deletion of your personal information, except where retention is required by law.
• Right to Correct: Request correction of inaccurate data.
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal data for marketing purposes.
• Right to Non-Discrimination: You will not face discrimination for exercising your privacy rights.

To exercise your rights, contact us using the details below. We may verify your identity before processing any request, as required by law.

6. Retention and Disposal of Information

We retain records only as long as necessary to provide services, comply with laws, or maintain business records. When no longer needed, information is securely deleted or destroyed.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in practices or regulations. Updates will be posted on this page with a revised “Effective Date."

8. Contact Us

If you have any questions or wish to exercise your privacy rights, please contact us anytime during business hours.